Now available in the UK!

Promotions

Current Promotion - FREEROLL

To celebrate our launch in the UK we are going to be running $1,000 freerolls for Premier League and Champions League in February. That means multiple chances to win your share of $1,000 without spending a penny! You can find freerolls in the lobby under Football.

Current Promotion - DEPOSIT BONUS

Deposit now and get a 100% deposit bonus up to £400* plus a free $3 ticket that you can use to play a paid contest.

*Deposit bonus funds are not available immediately, but are released into your DraftKings account in increments of $1 for every 100 Frequent Player Points (FPPs) that you earn by playing paid contests. You can always view your current deposit bonus information on the My Account page. For more information about deposit bonuses, please click here.

Current Promotion - $3 STRIKER - $12,000 GUARANTEED!

Play in the $3 Striker contest and win your share of $12,000! And if you have deposited on the site you can use your free $3 ticket to enter the contest!

What are you waiting for? Head over to the Lobby inside the app, select Football and start building your line-up!

DRAFTKINGS Privacy Notice

(last updated 1 December 2015)

Our Commitment to Privacy

Your privacy is important to us. DraftKings, Inc (“DK”, “we” or “us”) has prepared this notice to describe to you our practices regarding the personal information we collect from users of our website at www.draftkings.co.uk (the “Website”), our mobile application (“Application”), and our online fantasy sports related services available through Website and the Application (“Services”). This notice does not apply to websites, applications or services that do not display or link to this statement or that display or link to different privacy statements.

The Information We Collect

Information You Provide to Us

  • We may collect personal information from you, such as your first and last name, phone number, email address, username and password, and the address in which you reside when you create an account to log in to our network (“Account”).
  • When you order Services on our Website, or deposit or withdraw funds from your Account, we may collect all information necessary to complete the transaction, including your name, address, phone number, debit or credit card information and billing information.
  • If you use our Application on your mobile device, we may collect your phone number and unique device id number.
  • If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.
  • We will collect your profile photo and user name that you upload to your public profile page (“Profile”). When you participate in any contest, game or other fantasy sports related contest on the Services (each a “Contest”) other participants in the Contest (each, a “Player”) will be able to see the information in your Profile.
  • If you tell us where you are (e.g., by allowing your mobile device to send us your location), we may store and use that information to verify your eligibility to enter certain Contests from certain places and for fraud prevention purposes.
  • When you participate in one of our surveys, we may collect additional profile information.
  • If you participate in a sweepstakes, contest or giveaway on our Services, we may ask you for your email address and/or home number (to notify you whether you win or not). We may also ask for first and last names, and sometimes postal addresses to verify your identity. In some situations we may need additional information as part of the entry process, such as a prize selection choice, or in connection with the award of prizes over a certain dollar threshold. These sweepstakes and contests are voluntary. We recommend that you read the rules for each sweepstakes and contest that you enter.
  • We may also collect information at other points in our Website and Services where it is clear we are collecting such information.

Information Collected via Technology

  • Information Collected by Our Services. To make our Website and Services more useful to you, our Website automatically tracks certain information about your visits to our Website, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, clickstream data, referring/exist pages, and/or a date/time stamp for your visit. We use this information to analyse trends, administer the Website, gather demographic information about our user base as a whole, and to improve our Website and Services and for product development purposes. For example, some of the information may be collected so that when you visit the Website or Services again, it will recognize you and the information appropriate to your interests.
  • Cookies. Like many online services, we use cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. This type of information is collected to make the Website and Services more useful to you and to tailor your experience with us to meet your special interests and expectations. For more information on how we use cookies, please see our Cookies Policy
  • Pixel Tags. In addition, we use “Pixel Tags” (also referred to as clear Gifs, Web beacons or Web bugs). Pixel tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of web users. In contrast to Cookies, which are stored on a computer’s hard drive or web browser, Pixel Tags are embedded invisibly in web pages. Pixel Tags also allow us to send email messages in a format that users can read, and tell us whether emails have been opened to, in part, ensure that we are sending only messages that are of interest to our users. We may also use this information to reduce or eliminate messages sent to a user.
  • Threat Detection. We use certain third party service providers, such as ThreatMetrix, to provide threat detection, user authentication and fraud prevention services. These service providers may automatically collect certain information about your visits to the Website and the device you use to connect to our Services, in order to monitor for potential threats or bad actors. This information may include, among other things, your IP address and your device’s unique device identifier. If you would like to know more about ThreatMetrix’s data practices, please visit their privacy policy at: https://www.threatmetrix.com/privacy-policy.
  • Collection of Data in Connection with Advertising. We may use third parties to serve ads on the Website and in the Application. In connection with the delivery of advertising, certain third parties may automatically collect information about your visits to this and other websites, your IP address, your ISP, and the browser you use to visit our Website. They do this by using Cookies, Pixel Tags, or other technologies. Information collected may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage and visitation of our Website and the other sites tracked by these third parties. This policy does not apply to, and we are not responsible for, Cookies or Pixel Tags in third party ads, and we encourage you to check the privacy policies of advertisers and/or ad services to learn about their use of Cookies and other technologies. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here: http://www.aboutads.info/choices or https://www.networkadvertising.org/.
  • Mobile Services. We may also collect personal and/or non-personal information from your mobile device if you have downloaded our Application(s). This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include how you use the Application(s), and information about the type of device you use. In addition, in the event our Application(s) crash on your mobile device, we will receive information about your mobile device model software version and device carrier, that allows us to identify and fix bugs and otherwise improve the performance of our Application(s).
  • Third Party Analytics. We use a number of third party service providers, such as Google Analytics, to help analyse how users use our services (“Analytics Companies”). These Analytics Companies use Cookies to collect information such as how often users visit our Website, what pages they visit, and what other sites they used prior to coming to our Services. We use the information we get from Analytics Companies only to improve our Website, Application(s) and Services.
  • Referral Affiliates. We may enter into agreements with companies that refer users to our Service by way of hyperlinks made available on the referring party’s website. We may automatically collect certain information, such as [your IP address, referring website, and your IP address] via the Cookies and Pixel Tags that are provided to us in connection with your use of the referring party’s website. This policy does not apply to, and we are not responsible for, Cookies or Pixel Tags provided by third party Websites.
  • Location Information. If you have enabled location services on your phone, tablet or other mobile device, we may collect your location information including for the purpose of verifying whether you are eligible to participate in a Contest, sweepstakes, contest or giveaway on our Services. For any reason, and at our sole discretion, we may elect to block you from playing in Contests if your location services are not enabled.

Information Collected From or About Friends

Refer-a-Friend. Our Services may enable you to invite your friends to join in the fun. We enable users to invite friends in two ways:

  • You may invite a friend to register on our Services by providing us with their email address. We will collect the email address(es) you provide in order to facilitate that invitation. We rely upon you to obtain whatever consents from the third party that may be required by law to allow us to access and upload the third party’s names and e-mail addresses as required above. If you are using the Application to refer-a-friend, the Application may also collect your phone number which we may use, among other purposes, fraud prevention and user authentication purposes. You or the third party may contact us at support@draftkings.com to request the removal of this information from our database.
  • We may enable you to send your friends an invite to register on our Services via text message. We employ various techniques in order to enable you to invite your friends via text message, including offering contact importer tools to facilitate adding to your contacts (including contacts in your address book) so that you can more readily ask your contacts to join the Services in and communicate with you through the Services. With your permission, we will access your address book, and import your contacts’ names, e-mail addresses, phone numbers, image, geographic location and any other information associated with your contacts to determine which of your friends have not registered for an Account. The text message that is sent to your friends will come from your phone number so that your friends know that you want to invite them to visit the Website. We also collect your phone number during this process to send you a text message for account verification purposes, along with some settings that help us to interpret your data, such as the language and keyboard settings that you have established, and the phone’s carrier, mobile network code and mobile country code.

Find-a-Friend. Our Services may enable you to invite your friends who have an Account to join a Contest. In order to invite friends with Accounts to join a Contest, you may either enter (1) your friend’s username associated with their account to find and locate them or (2) in the event you are using our Application, use our contact importer tool to import and search through your contacts (including contacts in your address book) to match those of your friends who are also registered users of the Services. With your permission, we will access your address book, and import your contacts’ names, e-mail addresses, phone numbers, image, geographic location and any other information associated with your contact to facilitate automatic connection with your friends.

Information Collected from Other Sources

We may supplement the information we have about you with information received from other sources including from our pages on Social Networking Sites, the Social Networking Sites themselves, and from commercially available sources (e.g., data brokers and public databases). The information we receive may include demographic data such as age, gender and income level, your interests and purchase data and other information that is necessary or useful to assist our marketing efforts or for user verification, authentication, fraud detection or to comply with regulatory requirements.

How We Use Information

General Use. In general, the personal information you submit to us is used either to respond to the requests you make, or to aid us in serving you better. We use your personal information in the following ways:

  • to facilitate the creation of and secure your Account on our network;
  • to identify you as a user in our system and to otherwise administer and operate our Website, Application(s) and Services;
  • to improve the quality of experience when you interact with our Website, Application(s) and Services;
  • to send you administrative email notifications, such as security or support and maintenance advisories;
  • if you opt-in to receiving Marketing emails:
    • to deliver customized or personalized content, information or advertising;
    • to send newsletters, surveys, offers and other promotional materials related to our Services or on behalf of third parties and to monitor the effectiveness of our marketing programs.
  • to respond to your inquiries and other requests; and
  • to send newsletters, surveys, offers and other promotional materials related to our Services or on behalf of third parties and to monitor the effectiveness of our marketing programs.

User Feedback. We may post user feedback on the Website from time to time. We will share your feedback with your first name and last initial only. If we choose to post your first and last name along with your feedback, we will obtain your consent prior to posting your name with your feedback. If you make any comments on a blog or forum associated with the Website, you should be aware that any personal information you submit there can be read, collected, or used by other users of the forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs and forums.

Creation of Anonymous Data. We may create anonymized data (data that is not reasonably associated with or linked to any data that would reasonably be expected to allow someone to identify you or contact you) from personal information by excluding information (such as your name) that makes the data personally identifiable to you. We use this anonymized data to analyse request and usage patterns so that we may enhance the content of our Services and improve Website navigation. We reserve the right to use anonymized data for any purpose and disclose anonymized data to third parties for any reason.

DISCLOSURE OF YOUR PERSONAL DATA

We disclose your personal information as described below and as described elsewhere in this notice.

  • Third Parties Designated by You. When you use the Services, the personal information you provide will be shared with third parties that you designate to receive such information. For example, you may elect to communicate with other users who are participating in the same Contest as you.
  • Third Party Service Providers. We may share your personal information with third party service providers to: provide you the Services that we offer you through our Website and Application(s); to conduct quality assurance testing; to facilitate the creation of accounts; to provide account authentication and user verification services; to provide technical support; and/or provide other services to DK.
  • Profiles and Players. When you participate in a Contest, we may make your Profile available to other Players of the Contest and enable you to communicate with other Players, in which case your communications will be disclosed.
  • Friends. We may disclose information about you in connection with our Refer-A-Friend and Find-A-Friend programs as described above.
  • Leaderboards. We may share information about the Contests in which you participate, including information related to your wins and losses record, finishes, and fantasy picks with our third party leaderboard provider(s), currently Rotogrinders. These leaderboard services are not developed or operated by DraftKings and DraftKings is not responsible for the content provided by the leaderboard providers.
  • Co-Branded Partners. Co-Branded Partners are third parties with whom we may jointly offer a service or feature. You can tell when you are accessing a service or feature offered by a Co-Branded Partner because the Co-Branded Partner's name will be featured prominently. You may be asked to provide information about yourself to register for a service offered by a Co-Branded Partner. In doing so, you may be providing your information to both us and the Co-Branded Partner, or we may share your information with the Co-Branded Partner. Please note that the Co-Branded Partner's privacy policy may also apply to its use of your information.
  • DK Promotions. When you participate in a Contest, we may use of your name, likeness, voice, opinions, and biographical information for publicity, advertising, trade, or promotional purposes without further payment, consideration, notice, or approval.
  • Social Networking Sites. Our Application and Services may enable you to post content to Social Networking Services (each an “SNS”) (e.g., Facebook). If you choose to do this, we will provide information to such SNSs in accordance with your elections. You acknowledge and agree that you are solely responsible for your use of those websites and that it is your responsibility to review the terms of use and privacy policy of the third party provider of such SNSs. We will not be responsible or liable for: (i) the availability or accuracy of such SNSs; (ii) the content, products or services on or availability of such SNSs; or (iii) your use of any such SNSs.
  • Affiliates. We may share some or all of your personal information with our subsidiaries, joint ventures and other companies under a common control (“Affiliates”), in which case we will require our Affiliates to honor this notice.
  • Corporate Restructuring. We may share some or all of your personal information in connection with or during negotiation of any merger, financing, acquisition, corporate divestiture, dissolution transaction, or other proceeding involving the sale, transfer, divestiture or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, your personal information may also be transferred as a business asset.
  • Third Parties. We may make the information we have about you available to third parties including for their direct marketing use.
  • Other Disclosures. Regardless of the choices you make regarding your personal information (as described below), DK may disclose personal information if it believes in good faith that such disclosure is necessary (a) to comply with relevant laws or to respond to subpoenas or warrants served on DK; (b) in connection with any legal investigation; (c) to protect or defend the rights or property of DK or users of the Website, Application(s) or Services; and/or (d) to investigate or assist in preventing any violation or potential violation of law, this notice or our Terms of Use.

Your choices regarding Your Information

  • Email Communication. We will periodically send you free newsletters and emails that contain information about our various products and services, or other products and services we feel may be of interest to you. At any time you can easily indicate your preference to stop receiving further communications from us and you may opt out of receiving further marketing from DK by emailing us at support@draftkings.com or by following the unsubscribe instructions provided in the email you receive. Despite your indicated email preferences, we may send you service related communications, including notices of any updates to our Terms of Use and privacy notice.
  • Changing or Deleting Your Personal Information. You may change any of your personal information in your Account by editing your “personal information” within your Account or by sending an email to us at the address listed below. You may request deletion of your personal information by us, and we will use commercially reasonable efforts to honor your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud prevention or similar purposes.
  • Applications. You may stop all collection of information by the Application by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

How You Can Access or Correct your Information

You can request a copy of the personally-identifiable information that DK has collected about you via the Services by contacting our Information Privacy team at the e-mail address listed in the “How to Contact Us” section below. You may also request that DK correct any factual inaccuracies contained in this information by contacting this same person.

how we respond to do not track signals

Some web browsers may transmit “do not track” signals to the websites and other online services with which your web browser communicates. There is no standard that governs what, if anything, websites should do when they receive these signals. We currently do not take action in response to these signals. If and when a standard is established, we may revise our policy on responding to these signals.

Prohibited users

As indicated in our terms of use, employees, operators or consultants of a sports governing body are prohibited from participating in certain Contests where such employee, operator or consultant is prohibited from participating in Contests by such governing body (“Prohibited Users”). For clarity, examples of sports governing bodies are the English Premier League, UEFA Champions League, National Football League, Major League Baseball and the National Basketball Association. We may report any participation in the Services or in any Contests by any Prohibited Users to the applicable sports governing body.

Special Note to International Users

The Website is hosted in the United States and is intended for and directed to users in the United States, Canada and the United Kingdom. If you are a User accessing the Website from the any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws, please be advised that through your continued use of the Website, this notice, and our Terms of Use, which are governed by U.S. law, you are transferring your personal information to the United States and you consent to that transfer.

How To Contact Us

If you would like to contact us for any reason regarding our privacy practices, our privacy notice, or if you want to report any security violations to us, please e-mail us at the following address: support@draftkings.com

Changes and Updates to this Privacy Notice

This notice may be revised periodically, and if we make any material changes in the way we use your personal information, we will notify you. Any changes to this privacy notice will be effective upon thirty (30) days following our posting of notice of the changes on our Website. These changes will be effective immediately for new users of the Service and for all users who expressly acknowledge that this notice has been changed. Please note that at all times you are responsible for updating your personal information to provide us with your most current email address. In the event that the last email address that you provided us is not valid, or for any reason is not capable of delivering to you the notice described above, in the event that we elect to provide you notice via email, our dispatch of the email containing such notice will nonetheless constitute effective notice of the changes described in the notice. If you do not wish to permit changes in our use of your personal information, you must notify us prior to the effective date of the changes that you wish to deactivate your Account with us. Your continued use of the Website, Application(s) or Services following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes, with the understanding that the modified terms and conditions applies to all of your personal information, including the personal information collected before the change went into effect.

This privacy notice was last modified on 1 December 2015.

Social Responsibility Policy

Company Commitment to Responsible Gambling

Online gaming is a legitimate entertainment activity, undertaken without problems by the vast majority of customers. However we accept that a small number of customers may sometimes lose control of their gaming. This can cause them personal and/or financial problems, and can harm those close to them.

We recognise that the gaming industry should help those who have problems in controlling their gaming. We contribute by financially supporting the Responsible Gambling Trust who fund research into, and the treatment of, problem gambling.

We also acknowledge our responsibility to customers and are committed to promoting safeguards to help them to enjoy the game responsibly and to seek to protect the vulnerable amongst them. Whilst the responsibility for our customers' gaming habits is their own, we recognise that it is our responsibility to provide gaming facilities for them in a socially responsible manner.

We are committed to minimising the negative effects of problem gaming and to ensuring that our customers are aware of the social and financial problems which can be associated with these activities.

As a responsible regulated company we have prepared guidance on how to gamble responsibly which is displayed on our website here and we recommend it is read by all customers. All staff receive responsible gaming awareness training and we provide the following features on our website:

strong>Managing your play - we recommend that players set personal budget plans to ensure that their gaming expenditure is affordable. We advise that if they exceed their budget they set a goal to reduce their gaming activity and if this cannot be achieved they consider seeking advice and assistance.

Limiting your expenditure - we provide facilities for customers to limit the amount they deposit.

Restricting the time you play - it can be easy for customers to lose track of the time they are logged onto a website so we offer facilities to enable customers to set alerts and restrict the time logged into an account. The time that has elapsed since a player started a gaming session is also displayed. Additionally, we offer reality checks and time-out facilities of 24 hours, one week, one month and any period chosen by the customer up to six weeks.

Preventing underage access - our site and terms and conditions make it clear players must be at least 18 to play. Our site is not designed to attract children and we have systems in place to verify the age of every customer and to prevent underage access.

Providing advice and assistance - we provide information as to where those who may have a problem with their gaming can obtain advice, including providing links to GamCare and GambleAware on our website.

Self-exclusion facilities - we provide a facility for players to exclude themselves from access to our gambling facilities for an initial period of three months, which can be extended by one or more further periods of three months and upwards, and they may opt to extend that exclusion up to five years. More information is available here: Self-Exclusion


Assisting with self-control and "Reality Checks"

In order to maintain control over their gambling we recommend that customers consider the following checklist:

  • Decide in advance how often you will play and how much money and time you will spend
  • Decide in advance at what point you will stop playing and stick by it
  • Ensure you gamble for enjoyment and not as a way to make money
  • Do not try to chase or win back losses
  • Never gamble with money that is intended to pay for rent, food or bills and other essentials

The site includes facilities to assist players to monitor and control their gambling by helping them restrict the amount of time that they may gamble or the amount they may spend. Links on the site allow customers to restrict the amount they may credit to their account. Timed reminders can also be set up on customer accounts, which require use of a “continue” prompt to allow the session to continue. The time that has elapsed since the beginning of a gambling session is displayed at all times. Time-out periods are offered to those customers who wish to exclude access to the site for a range of periods up to 6 weeks.

Stakes and losses can also be restricted within agreed limits at any time, including upon account creation. Customers are only permitted to hold one account.


Preventing Underage Gambling

We are committed to preventing under age persons from using gambling facilities.

In accordance with our terms and conditions customers will be required to affirm that they are 18 years of age or older as part of the registration process.

Any customer registering on the our website and who deposits money with any payment card other than a credit card will have electronic ID checks completed to confirm their age. Those registering and depositing money with a credit card will be subject to random checks to ensure they are over 18. Real-time verification procedures will be used to check the personal information entered upon registration against a variety of external databases. Our current third party provider of age verification services is GambleID.

If a players' age has not been verified to our reasonable satisfaction within 72 hours of their having registered to gamble and deposited money, we will freeze the relevant account, will permit no further gambling and if on subsequent completion of age verification the player is shown to be underage, will return all stakes and money deposited (but will not pay any winnings).

Should it be discovered that an underage person has used our facilities for gambling, despite the above controls being in place, we will return any monies deposited and cancel the customer's registration. Any outstanding prize or winnings for that person will not be paid.

Our website permits filtering software to be used by adults (such as parents or schools) to restrict access to relevant web pages, websites and apps that offer gambling facilities


Preventive measures to protect the vulnerable

We provide our customers with help and information regarding problem gambling and information which are intended to assist players to identify issues at an early stage and enable them to take preventative action. The following indicators are included in the information we display on the website to assist customers in deciding whether they need to seek assistance:

  • Does your gambling keep you away from work, school, college or university?
  • Do you gamble alone for long periods of time?
  • Do you gamble to escape from a boring or unhappy life?
  • If when gambling you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
  • Do you gamble until every last penny has gone?
  • you ever lied to cover up the amount of money or time you spend gambling?
  • Have others criticised your gambling?
  • Have you lied, stolen or borrowed to get money to gamble or pay gambling debts?
  • Have you lost interest in your family, friends and other pastimes?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble more?
  • Do you feel depressed or suicidal because of your gambling?

The more questions you answer yes to, the more likely you are to have a serious gambling problem. To speak to someone who can provide advice and support you can contact the Gambleaware confidential helpline on 0845 6000 133 or visit www.gambleaware.org.uk for further advice.

Players may also contact our customer support staff should they wish to discuss their gambling activity. Our staff are trained to be supportive and sympathetic and to direct customers to the sources of information from which they can find the support and assistance they need. They will also provide assistance in arranging for self-exclusion (see below).

All customer facing staff are trained both on induction and by way of refresher training in identifying behaviour that may suggest a customer has a problem with their gambling. They are also trained on their respective responsibilities and the escalation process. Customer accounts are monitored and all instances where it is suspected a customer may be demonstrating signs of problem gambling, for example a significant increase in the number of visits or amounts spent will be logged and reported to the Customer Experience Manager. That person will be responsible for reviewing the case and deciding whether it is necessary to initiate customer interaction. In the first instance this will be by way of telephone contact to check whether the customer might require professional assistance in relation to their gambling. A record of all customer interaction will be maintained and this will include details of the reasons where it is decided by the Customer Experience Manager that contact is not required.

We will work together with other operators to share experience and deliver good practice.


Self-Exclusion

Customers may request to be excluded from our gambling facilities. We offer players a choice to select the period for which they wish to exclude. The minimum period is 3 months but you may choose a period of up to 5 years. Furthermore, you may opt to renew the exclusion by further periods of 6 months. At present there is no industry-wide self-exclusion scheme, but we will arrange for any individual who so requests to be excluded from our gambling facilities. We are aware that a national multi-operator scheme is to be introduced in the future and we are committed to participating in that scheme once it is launched by the Commission.

The Company will encourage all persons who request self-exclusion to similarly exclude themselves from other online gambling sites pending the implementation of the national exclusion scheme to be operated by the Commission.

The Company will, during the administration of the self-exclusion process signpost the customer to available counseling and support services.

Requests to be excluded can be submitted to customer support via the email link on the website and they will be forwarded to the Head of Regulatory Compliance to be actioned. Where a player seeks self-exclusion in a call to the customer support team, such requests will be accepted provided the caller can verify their identity by answering the appropriate security questions.

Any request (email or verbal) will be acknowledged by email as soon as practicable and will inform the player that their exclusion will remain in force for the relevant agreed period. Their name and details will also be removed from any marketing database held by the company within 2 days.

The full details of any self-excluded customer and their email address, together with their account and card details will be entered in a register of excluded customers maintained by the Head of Regulatory Compliance. The ability to re-register for an account online will be removed in the case of any excluded customer and re-registration can only be undertaken by calling the Customer Service department.

Applications for re-instatement will only be considered after the expiry of the agreed exclusion period and then will only be approved by the Head of Regulatory Compliance after full and careful consideration. This will include a discussion with the customer to review the options available to control the frequency of use of the site and spending levels. Requests to reinstate will not be automatically granted and may be refused if the Company. Access to the customer's account will only be permitted following a 24 hour "cooling off" period after a re-instatement request has been granted. This will be discussed with the customer during the call with the Customer Experience Manager.

All correspondence, notes and other relevant information relating to incidents of potential problem gamblers will be collated and held on file for reference and regulatory inspection for so long as required under applicable regulations.

All relevant customer facing staff will receive specific induction training on their responsibilities for self-exclusion and refresher training will be provided as required.


Information provided by third parties

We are not obliged to act upon unconfirmed information that an individual has problems with their gambling, particularly from anonymous sources. However, we may choose to act on information received from an interested third party (such as a concerned family member) if customer support staff consider it appropriate.

Support staff will explain to the third party the services available to assist those with gambling problems, (details of counseling services, helpline numbers, information available on websites and self-exclusion should they wish to help the customer address any problem gambling.


Display of Rules and Gambling Transactions

A player's guide to each gambling opportunity will be made available in accordance with the requirements in the remote gambling and software technical standards (RTS) in order for customers to make informed decisions based on their chances of winning, the way the game works and the prizes on offer. Links to information on “how to play” will be prominently displayed.

The remote gambling system will make available clear information on the amount being gambled, including any conversions from one form of currency to another. Information on the selections, bet type and accepted odds will be clearly displayed.


Advertising, Marketing and Promotion

Advertising and promotions will be compliant with the relevant UK regulatory and advisory codes of practice, being the relevant guidelines of the Committee of Advertising Practice (CAP/BCAP). They will comply with the voluntary Gambling Industry "Code for Socially Responsible Advertising" and the requirements imposed by the Gambling Commission on marketing and incentive schemes. In each case we will ensure ongoing compliance with codes as they evolve or are replaced.

Any conditions attaching to bonuses and incentives will be clearly set out in the terms relating to such rewards and the benefit received will not be linked to the time spent using the facilities and will increase at a rate no greater than the increase in customer spend.

All remote gambling advertising in the UK will carry the address of the industry sponsored web site (www.gambleaware.co.uk).

The Company will not undertake any advertising or marketing to persons under the age of 18 years and will ensure that all products and services offered will not appeal to children and young persons.

The company will ensure that marketing communications, advertisements and invitations to purchase, including free bet offers do not amount to or involve misleading actions. We will also abide the relevant provisions of the CAP/BCAP codes that relate to free bets, bonuses or similar offers.

We will also ensure that no advertising or other marketing information appears on any primary web page or screen that provides advice or information on responsible gambling.


Employee Training and Education

The Company will ensure that all managers and support staff fully understand this Policy and have access to current information on problem gambling, particular areas of vulnerability and the potential impact of new products.

All employees will be given a general overview of the potential issues surrounding problem gambling and induction and refresher training on their specific responsibilities in relation to this Policy. Customer Support Staff responsible for taking calls from customers will be given specific training in being alert to potential problem gambling behaviour.

What Is DraftKings?

DraftKings, Inc. is a leading skill-based Daily Fantasy Sports (DFS) gaming destination for fans in North America and the United Kingdom to compete in single-day online games for cash and prizes across the largest variety of professional and collegiate sports.  DraftKings is the exclusive DFS partner of Major League Baseball, the National Hockey League, Major League Soccer, NASCAR and Ultimate Fighting Championship.  Founded in 2012 by CEO Jason Robins, CRO Matt Kalish and COO Paul Liberman, DraftKings’ headquarters are in Boston, Mass. with marketing offices in New York City and London.

Can I play?

Yes, if you are a legal resident of the United Kingdom and at least 18 years old.

What Types of Contests Do you Offer?

  • GPP (Guaranteed Prize Pool) Contests – GPP's are contests that pay out the entire prize pool, regardless of whether the competition fills up or not. These contests are labelled in orange text in the contest lobby.
  • Leagues – League contests will close automatically if they are not full and entry fees will be automatically refunded. These contests are labelled in white text in the contest lobby.
  • Head-to-Head – Winner takes all in these one-on-one contests.
  • 50/50's – Teams finishing in the top-half of the competition win cash no matter the number of entries.
  • Qualifier Contests – Win tickets that can be used for free entry into a higher stakes contest.
  • Multipliers - Great way to boost your bankroll! Win three-to-ten times your entry fee in these contests.
  • Steps - Get through to the next round at each step by winning a ticket. Jump in at Step 1 for just $2.00 and work your way to Step 4 to win cash!
  • Beginner - Play against other beginners in up to 50 contests for each sport. Once you reach that limit, per sport, these contests will no longer be available to enter.
  • Multi-Match Head-to-Head - Your one entry includes 20 unique head-to-head match-ups where you win cash with each win. The prize structure mimics the payout you would receive if you played each person in a single head-to-head contest. 20 people will win cash in this 21 person tournament.
  • Freeroll Contests - These contests are free to enter and any winnings will be paid with Entry Tickets or DraftKings Dollars

DEPOSITS, WITHDRAWALS AND BONUSES

What Can I Use To Deposit?

DraftKings accepts all major credit/debit cards including Visa and MasterCard

**You may only deposit funds into your DraftKings account with a payment method registered in your name**

How Can I Increase My Deposit Limit?

Any user that wishes to have their deposit limit increased must send images of the following to support@draftkings.com:

  • UK Driving Licence or Passport
  • The front and back of the credit or debit card that will be used
  • Your DraftKings Username

How Do I Submit a Withdrawal Request?

Go to your My Account page, click on “Withdrawal” on the left hand side of the page and follow the instructions to submit your request!

What Is Your Withdrawal Policy?

Withdrawal requests must first be approved by DraftKings, after which they will be credited to the same credit/debit card or method of payment used to deposit money onto the Website dating back three months in chronological order. Users can only withdraw to a different credit/debit card or payment method not already used to make a deposit after the total amount of the previous deposit has already been released to the credit/debit card(s) or payment method(s) used for the deposit(s).

*In the event that you have cancelled your credit/debit card used to deposit on DraftKings, contact our customer service team before requesting to withdraw funds.

How Long Do Withdrawals Take?

Our Accounting Department processes withdrawals Monday - Friday from 9 AM-5 PM. Any withdrawal requests that come in after 5 PM on Friday will be processed in the order that they were received, starting the following Monday. Once our Accounting Department processes your withdrawal request (you'll receive a confirmation email), it typically takes anywhere from two-to-eight business days for your funds to appear in your account. If you request a cheque it can take two-to-three weeks for delivery.

How Do I Get My Deposit Bonus?

Your deposit bonus will be released in increments of £1 for every 100 Frequent Player Points (FPP’s) that you have earned. FPP’s are accrued when taking part in any paid contest on DraftKings. You don’t receive FPP’s when playing free contests. You can’t directly access your deposit bonus to enter contests. You must release it £1.00 at a time by participating in our contests. The deposit bonus is a rewards-based scheme that encourages users to play frequently in our contests.

What Is A Frequent Player Point?

Frequent Player Points (FPPs) are points you earn upon the start of every paid contest you enter on DraftKings.co.uk, whether you win or lose. FPPs awarded vary per contest type (displayed on the Draft page) and are not earned for playing in FREE ENTRY games. The more contests you join and money you spend, the more FPPs you earn. 

Does My Deposit Bonus Expire?

All deposit bonuses have a duration of four months from the date of the initial deposit. If your deposit bonus is set to expire before you have been able to use the entire amount, please contact our customer support team.

Do I Have To Pay Taxes on My DFS Winnings?

If you are a UK resident you do not have to pay taxes in the UK on your winnings.

What are DraftKings’ responsible gaming policies?

DraftKings customer service personnel undergo responsible gaming awareness training and are available to assist you at any time.

Customers have a range of options to help them manage their gaming activity, including:

  • Deposit Limits
  • Time-Out
  • Self-Exclusion

Please refer to our Responsible Gaming page for more detailed information.

If you would like to learn more or are concerned that gaming is adversely affecting you, please contact a responsible gaming charity such as GamCare

Are DraftKings employees allowed to participate in Public contests on DraftKings? How do I know I am not playing against a DraftKings employee with “insider information”?

DraftKings employees are not allowed to participate in public contests on the DraftKings site.

What steps is DraftKings taking to ensure that employees are not inappropriately using “insider information”?

We have enlisted the help of a legal team from Greenberg Traurig, led by former United States Attorney John Pappalardo, to conduct a thorough review to help strengthen our existing policies and controls, and ensure a level-playing field.

How do I know that employees of other DFS sites are not using confidential data to help them beat me in contests on DraftKings?

DraftKings has implemented a policy that prohibits the employees of other DFS sites playing in any DraftKings contests that are open to the public.

What about DraftKings analysts/pros? Can they still play on your site and other DFS sites?

DraftKings analysts/pros are contracted media professionals and have no access to any DraftKings data systems. Because of this, they can still play on the site.

How do I know that DraftKings employees that DO have access to confidential information won’t use it to their advantage on other DFS sites?

DraftKings has implemented a policy permanently prohibiting all DraftKings employees from participating in public contests on other DFS sites.

What if it’s discovered that other DFS site employees used internal data to their advantage on DraftKings. What will happen? Will I get my money back?

We will take strong and immediate action based on the specific circumstances. We currently have no evidence that this has occurred.

Is DraftKings regulated?

DraftKings holds a UK Gambling Commission pool betting licence. To find out more information on compliance follow this link

Contact us

To contact a member of the team, please email support@draftkings.com and we will get back to you as soon as possible.

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