Responsible Gaming

Overview

For more information about DraftKings commitment to Responsible Gaming click HERE.

DraftKings is innovating the daily fantasy sports industry and enriching sports experiences worldwide. Our fair and responsible contest line-up ensures every user can play within their financial means. DraftKings is committed to integrity, fairness and reliability. We do everything possible to prevent gaming-related problems. We’ve developed measures to maintain a responsible, safe and reliable place for online gaming.

DraftKings offers the options to self-exclude and self limit. If, at any point, you think you're spending too much time or money on DraftKings, you have the option of taking a break from DraftKings entirely. Self-limiting allows you to still play, however, within the parameters that you set for yourself. To learn more view our FAQ page.

Consumers located in Connecticut who enter fantasy contests while self-excluded will not be allowed to collect any winnings or prizes from any contest entered after the consumer has self-excluded.

Options to Limit Play:

DraftKings also provides options to limit the amount of funds you can deposit into your account by choosing an amount over a daily, weekly and monthly period. If you have an account you can view more details about the deposit limit options here.

Need Help?

If you have questions or concerns about your own gaming behavior or about that of a friend or family member, good places to start are the NCPG or the ICRG.

You can also contact a 24 Hour Confidential National Helpline Number: 1-800-522-4700 or New York Specific Number: 877-846-7369 for additional assistance provided by the NCPG.

Users in Iowa seeking help can call 1-800 BETS OFF or click HERE.

If you are in Pennsylvania, please see Pennsylvania specific responsible gaming resources below:

For information on PA self-exclusion and treatment information, click HERE.

Pennsylvania Department of Drug and Alcohol Programs’ gambling disorder treatment provider LIST.

Council on Compulsive Gambling of Pennsylvania click HERE.

National Council on Problem Gambling click HERE.

Gambler’s Anonymous of Pennsylvania click HERE.

PGCB’s Office of Compulsive and Problem Gambling click HERE.

PA or National Suicide prevention number and link- 1-800-273-TALK(8255) click HERE.

PGCB Signs, Rules, and Myths on Problem Gambling HERE.

GAM-ANON HERE.

PA Self-Exclusion Enrollment HERE.

If you are in Arizona, please see Arizona specific responsible gaming resources below:

If you have a gambling problem, help is available from the toll-free Arizona statewide helpline at 1-800-NEXT STEP or TEXT NEXT-STEP to 53342.

You may also visit https://problemgambling.az.gov/.

If you are in Connecticut, please see Connecticut specific responsible gaming resources below:

If you or someone you know has a gambling problem and wants help, call 1-888-789-7777 or visit https://ccpg.org/chat/.

DMHAS Problem Gambling Services

Connecticut Council on Problem Gambling

ICRG

Founded in 1996 as a charitable organization, the International Center for Responsible Gaming is exclusively devoted to funding research for gaming-related issues and effective methods of treatment. The research is scientific, peer-reviewed, and focused on prevention, diagnostic, intervention and treatment strategies, and advancing public education about responsible gaming.

The ICRG website provides a variety of support and referral sources for help with counseling and crisis support for any affected by a gaming-related issue.

Know Your Limits

At DraftKings, we want our patrons to enjoy playing their fantasy contests responsibly. Please familiarize yourself with the information below.

  • Always establish limits for depositing and spending before you start playing.
  • Decide beforehand on a time limit for your playing session and stick to it. Within that session ensure that you take regular breaks from playing.
  • Never enter fantasy contests if it interferes with your daily responsibilities.
  • Never enter fantasy contests if you are under the influence of alcohol or any other substance.

Stay safe when You play with us

Your privacy and protection are important to us. Here are some tips and links to enhance your security.

Reset your password

If you forget your account password, or you suspect that any unauthorized person may know it, you should immediately notify us. You can always reset your password at any time by clicking on any “Forgot Password” link available either on our login page or within your account. We will send a password reset link to your email address. By clicking on that password reset link, and correctly answering two security questions, you will be able to create a new password:

https://myaccount.draftkings.com/resetpassword

Enable strong authentication for added account security

You may opt-in for “strong authentication” of your account by logging in and navigating to the preferences page under your account information. With strong authentication, each time you wish to log in to your account, you will receive a text message from us containing a temporary six digit code. You must enter that code during account login to access your account. Click here to opt in:

https://www.draftkings.com/account/security

Keep others away from using your account

Don't forget to lock your device when you're not playing. Remember, letting other people access your DraftKings account is strictly prohibited. If another person does use your account, you are responsible for their actions.



Recognize unauthorized use of your account

You can frequently compare your payment method statements against your account’s known deposits to look for transactions you don’t recognize. If you think your account has been compromised, please change your password, consider enabling strong authentication, and contact Customer Support.


Terms & Conditions

All capitalized terms contained herein shall have the same meaning ascribed to those terms in the End User License Agreement (“EULA”) which appears on the Terms and Conditions page of the Websites. In the event of a conflict between information contained in this Player Protection page and the EULA, the terms and conditions of the EULA shall prevail. If you would like a copy of the Terms and Conditions agreed to when you established your fantasy account please contact support here.


Account & Game History

Feel free to obtain your account and game history any time! Log in and go to your account information for details.


Concerned About a Family Member?

If you believe that a member of your family is a problem gamer or is overspending please contact support@draftkings.com for assistance.

Third parties may request that a DFS consumer(s) be excluded from DraftKings' site or request the setting of deposit or loss limits for the consumer. In order to process such requests, DraftKings will require the following from the requester: (1) documentary evidence of sole or joint financial responsibility for the source of any funds deposited with DraftKings for gameplay; (2) proof that the requestor is jointly obligated on the credit or debit card associated with the DFS consumer’s account; (3) proof of legal dependency of the DFS consumer on the requestor under state or federal law; (3) proof of the existence of a court order that makes the requestor wholly or partially obligated for the debts of the DFS consumer; or (4) proof of the existence of a court order requiring the DFS consumer to pay unmet child support obligations. DraftKings may also request additional identifiable verification documentation validating the relationship between the requestor and DFS Consumer.

Parental Controls

If there are children under 18 who have access to your computer, you may want to consider installing parental control software to prevent access to online gaming site and other material, such as:

If you believe that a minor is improperly using DraftKings please contact support@draftkings.com

Entering fantasy contests while under the age of 18 is a criminal offense in Connecticut. Anyone who facilitates someone under the age of 18 to enter fantasy contests has committed a criminal offense and shall be prohibited from gaming in Connecticut.

Additional Resources

BetBlocker

Betblocker is a free tool designed to help you control your gaming by blocking access to nearly 15,000 gaming websites. It can be installed on as many devices as you would like, and you can customize the period of time you wish to be blocked for (1 day minimum, 5 years maximum). BetBlocker also offers a calendar-blocking functionality which allows you to block specific days of the week, month or year.