Responsible gaming

Our Stance

At DraftKings, we believe that life is more fun with skin in the game and we want it to stay that way. That’s the significance of safer play. It’s important to remember that you should only bet what you can afford and always set reasonable limits for yourself. From the second you open your account to the moment you collect your winnings, our number one priority is to make sure you’re playing safely and responsibly.

We provide our players with tools to set budgets, limits, and cool-off periods, and always give you the option to self-exclude. Stay informed and learn the details of the games you’re playing. If, for any reason, you feel like you need help, we strongly encourage you to contact your local responsible gaming organizations.

  • Set a realistic budget that you can afford to gamble. Never play beyond your means.
  • Set a time limit on your gambling and stick to it.
  • Don’t place large bets in the hopes of winning big.
  • Don’t try to make money by chasing your losses.
  • Gambling should not be viewed as a pathway to financial gains or shortcut to financial success.
  • Avoid gambling if you are in recovery from any dependency or are under the influence of alcohol or any other substance.

If you feel your gambling is out of control, seek help. Help is available in most states and can be found at the National Council on Problem Gambling

To Promote Responsible Gaming

DraftKings will make information available promoting responsible gaming and will provide assistance and resources including a national toll-free helpline number. This information will be available and visible on our websites, apps, retail sportsbooks and in our offices.

DraftKings will continually monitor our responsible gaming pages for activity and update with new information when available and necessary.

DraftKings will comply with industry standard best practices.

To prevent underage gambling

DraftKings will take proactive steps to prevent underage gambling.

DraftKings will communicate the legal age to gamble through messaging on all our platforms and in our promotions. 

Employees working in relevant areas of the business will receive training in procedures designed to address underage users and underage gambling.

to advertise responsibly

DraftKings will comply with applicable state and federal advertising standards.

DraftKings will not make unfair or deceptive claims or make misleading statements regarding the probabilities of winning or losing at the various games offered. 

DraftKings will include a responsible gaming message and/or toll-free helpline number on all our platforms. 

DraftKings will not feature anyone who is or appears to be younger than the legal age to participate in gambling or sports betting activity, or otherwise imply that underage persons engage in our products.

DraftKings will comply with industry standard best practices.

pledge to the public

DraftKings will equip customers with the tools to gamble and play responsibly.

DraftKings will help patrons make informed choices about their gambling by posting information on all our platforms about how to play, establish limits, set cool-off periods and enroll in self-exclusion.

DraftKings will support funding for evidence-based research and evaluation on gambling.

DraftKings will support organizations that advocate and promote programs and services that assist problem gamblers and their families.

Pledge to our employees

DraftKings will require all new employees to take responsible gaming training.

DraftKings will provide information to new and existing employees about responsible gaming, the company’s policies and practices related to responsible gaming and where to find assistance.

DraftKings will provide employees with mandatory annual and/or periodic refresher training on responsible gaming. This training will identify the differences between responsible gaming and gambling that may be problematic.

DraftKings will implement communications programs for employees to improve their understanding of responsible gaming and related policies and procedures.

DraftKings will provide employees with updates regarding new research and new topics that may be integrated into DraftKings’ responsible gaming training programs.

DraftKings will post responsible gaming awareness information, including a toll-free helpline number, at various locations throughout the company offices.


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The Division on Addiction at Cambridge Health Alliance

During 2016, the Division on Addiction at Cambridge Health Alliance (CHA/DOA), affiliated with Harvard Medical School and DraftKings began a cutting-edge research collaborative. Since the initial contract period, DraftKings has expanded its business dramatically. In July 2021, DraftKings entered into a strategic consulting agreement with CHA/DOA. The collaboration will develop an innovative systems-based safer play approach to training employees across the business in responsible gaming.

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The American Gaming Association

Since 2020, DraftKings has been an active member of the American Gaming Association (AGA). In June 2021, we committed to supporting their “Have a Gameplan. Bet Responsibly.” campaign. Through Have a Game Plan, the AGA and its partners educate consumers on the basics of responsible sports betting while increasing awareness of problem gambling. DraftKings has rolled out campaign signage, including physical and electronic posters at its retail properties, with the goal of teaching patrons about the signs of problem gambling and behaviors and practices.

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In 2020, DraftKings became a platinum member of the National Council on Problem Gambling (NCPG). DraftKings proudly sponsors the annual NCPG conference, which is the oldest and largest conference in the field. DraftKings also engages in Problem Gambling Awareness Month (PGAM) held annually in March.

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In 2021, DraftKings contributed to the International Center for Responsible Gaming’s (ICRG) Sports Wagering Fund to support groundbreaking research on problem gambling. The ICRG specifically focuses on responsible gaming in sports betting, with the goal of developing peer-reviewed, scientifically-based research that contributes meaningfully to the understanding and application of responsible gaming in the industry.

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In June 2022, DraftKings became the first U.S. operator to partner with BetBlocker to advance awareness of, and access to, BetBlocker’s acclaimed software. BetBlocker is a free tool designed to help customers control their gaming by blocking access to over 15,000 gaming websites. It can be installed on as many devices as customers would like, and they can customize the period of time they wish to be blocked for (1 day minimum, 5 years maximum). BetBlocker also offers a calendar-blocking functionality which allows customers to block specific days of the week, month or year.

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DraftKings announced a multi-year financial commitment to Kindbridge Research Institute (KRI) for a new research program to study the nexus of veterans and responsible gaming, with the ultimate goal of advancing evidence-based research in this area and improving the lives of impacted veterans. DraftKings is the only U.S.-based operator contributing to this project and, as a result of DraftKings’ contribution, KRI was able to launch the 50x4Vets program, which relies on a three-pronged approach and will include funding research at veterans-focused gaming treatment centers across the country. This initiative is designed to provide a solution to the lack of information about problem gaming among veterans.

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DraftKings has engaged with EPIC to provide lived experience trainings, which have been extremely well received by our employees. EPIC Risk Management is an organization committed to providing lived experience as a key driver of their responsible gaming educational efforts.

Problem gambling / Safer Play Resources

  • Problem Gambling FAQ’s
  • Screenings Tools
  • Self-Help Toolkits: Created by the Cambridge Health Alliance, Division on Addiction
  • Your First Step to Change is a collection of self-change toolkits available to the public, free of charge. Many people change their excessive behavior patterns without entering treatment. These toolkits are for individuals who would like help making a change or want information about their own risky behavior. The toolkits help people:
    • Gain information about addiction-related problems.
    • Help people evaluate their own addiction-related behavior.
    • Help to develop change strategies, should they decide that change is the best course.
  • The BASIS mission is to minimize the addiction’s harmful effects by providing the general public, treatment providers, policy makers and others with access to addiction research. This is a resource provided by the Cambridge Health Alliance, Division on Addiction.
  • Help by State
  • Gamblers Anonymous
  • BetBlocker is a free tool designed to help customers control their gaming by blocking access to over 18,000 gaming websites.