Contact Us

Some common questions already answered.

We require all users, who wish to have their deposit limit increased to upload the following documents here

  • Photocopy of license or any other state issued id
  • An image of a utility bill in your name within the past 60 days

We then request that you email with your username indicating you have uploaded the requested documents. Some states require specific income requirements and additional documentation to increase your limit. If additional information is needed, a member of the Support Team will provide details of these requirements in their response.

Important: Please do not send images of your credit card.

Any withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment (PayPal, Gift Card) used to deposit funds on the Website dating back 90 days in chronological order. Once all deposits in the past 90 days have been refunded, DraftKings will then send any remaining funds via PayPal or check. 

  • Original Deposit Source: $50 Visa ending in 1234
  • Withdraw Request: $100
  • Refund: $50 back on Visa ending in 1234
  • Send Remaining funds: $50 send to Paypal

*If you no longer have a payment method used on DraftKings, please contact our Support Team prior to withdrawing. 

Want to send us a message?

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Additional Ways to Contact Us:



US Office
125 Summer St.
Floor 5
Boston, MA

UK Office
15 Ingestre Place
Box #: Suite 265

Malta Office
Quantum House
75, Abate Rigord St.
Ta' Xibex XBX 1120

Support Hours

Monday - Friday
Saturday & Sunday
6:00 AM EST - 11:59 PM EST
6:00 AM EST - 11:59 PM EST

* Please note that we do not offer Customer Support Services via telephone or in-person on-site visits


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