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Some common questions already answered.

When possible, we will first refund all deposits made in the last 90 days. Any excess funds after refundable deposits have been fulfilled are delivered via the selected withdrawal method (PayPal or check) If a card used to deposit is expired, refundable deposits will be returned to your new card as long as the account numbers are the same. If you deposited with a gift card, refundable deposits will be returned up to the original value to that card. For confirmation of the final details of your withdrawal request, you will receive an email from DraftKings with the subject line ‘Withdrawal Request Completed’

Example:
  • Original Deposit Source: $50 Visa ending in 1234
  • Withdraw Request: $100
  • Refund: $50 back on Visa ending in 1234
  • Send Remaining funds: $50 send to Paypal

*If you no longer have a payment method used on DraftKings, please contact our Support Team prior to withdrawing. 

We require all users, who wish to have their deposit limit increased to upload the following documents here

  • Photocopy of license or any other state issued id
  • An image of a utility bill in your name within the past 60 days

We then request that you email support@draftkings.com with your username indicating you have uploaded the requested documents. Some states require specific income requirements and additional documentation to increase your limit. If additional information is needed, a member of the Support Team will provide details of these requirements in their response.

Important: Please do not send images of your credit card.

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Additional Ways to Contact Us:

Email:

Mail:

US Office
125 Summer St.
Floor 5
Boston, MA
02110

UK Office
15 Ingestre Place
Soho
London
W1F OJH
Box #: Suite 265

Malta Office
Quantum House
75, Abate Rigord St.
Ta' Xibex XBX 1120
Malta

Support Hours

Monday - Friday
Saturday & Sunday
6:00 AM EST - 11:59 PM EST
6:00 AM EST - 11:59 PM EST

* Please note that we do not offer Customer Support Services via telephone or in-person on-site visits
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