Contact Us

Some common questions already answered.

We require all users, who wish to have their deposit limit increased to upload the following documents via the Document Upload Center

  • Photocopy of license or any other state issued id
  • An image of a utility bill in your name within the past 60 days
  • Your DraftKings Username

Important: Please do not send images of your credit card.

Any withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment (PayPal, Gift Card) used to deposit funds on the Website dating back 3-months in chronological order. DraftKings will only release withdrawals to a different credit card or other payment method other than that which was used to make deposit(s) after the aggregate amount of such deposit(s) has already been released back to the credit card(s) or payment method(s) used for the deposit(s).

*If you have cancelled your credit or debit card that you have used in the past to deposit on DraftKings, please contact our customer support team prior to requesting your withdrawal.

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Additional Ways to Contact Us:



US Office
225 Franklin St.
26th Floor
Boston, MA 02110

UK Office
15 Ingestre Place
Box #: Suite 265

Support Hours

Monday - Friday
Saturday & Sunday
6:00 AM EST - 11:59 PM EST
6:00 AM EST - 11:59 PM EST

* Please note that we do not offer Customer Support Services via telephone or in-person on-site visits


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