DraftKings is committed to providing a safe and enjoyable experience to all our customers. Playing online fantasy sports is an entertainment activity, undertaken without problems by the vast majority of our customers. However we accept that a small number of our customers may sometimes lose control of their play. This can cause them personal and/or financial problems, and can harm those close to them.
We acknowledge our responsibility to customers and are committed to promoting safeguards to help them to enjoy the game responsibly and to seek to protect the vulnerable amongst them. Whilst the responsibility for our customers' playing habits is their own, we recognise that it is our responsibility to provide our product in a socially responsible manner.
As a responsible company we have prepared guidance on how to play responsibly and we recommend it is read by all customers.
How to play online responsibly
In order to maintain control over your play, we recommend that you consider the following checklist:
- Decide in advance how often you will play and how much money and time you will spend;
- Decide in advance at what point you will stop playing and stick by it;
- Ensure you play for enjoyment and not as a way to make money;
- Do not try to chase or win back losses;
- Never play with money that is intended to pay for rent, food, bills or other essentials.
The site includes facilities to assist you to monitor and control your play by helping you restrict the amount you may spend. Set deposit limits to restrict your expenditure here.
You may request to be excluded from our product. We offer players a choice to select the period for which you wish to exclude. The minimum period is six months (up to five years) and you may opt to renew the exclusion by a further periods of three months, up to five years.
Any request will be acknowledged as soon as practicable and the exclusion will remain in force for the relevant submitted and agreed upon exclusion duration. Your name and details will also be removed from any marketing database held by the company within two working days.
You will be entered in a register of excluded customers maintained by the Head of Regulatory Compliance. You will not be able to re-register for an account online and re-registration can only be undertaken by contacting the Customer Service department.
Applications for re-instatement will only be considered after the expiry of the agreed exclusion period and then will only be approved by the Head of Regulatory Compliance after full and careful consideration. This will include a discussion with you to review the options available to control the frequency of use of the site and spending levels. Requests to reinstate will not be automatically granted and may be refused by the Company. You will be notified that access to the DraftKing’s account will only be permitted following a 24 hour "cooling off" period after a re-instatement request has been granted.
All correspondence, notes and other relevant information relating to these incidents will be collated and held on file for reference and regulatory inspection for so long as required under applicable regulations.
As an alternative to self-exclusion, if you think you would benefit from a break but prefer a shorter period of time, we offer time-out facilities of 24 hours, one week or one month. Set time-outs here.
Preventing Underage Play
We are committed to preventing underage persons from using our product.
In accordance with our terms and conditions you will be required to affirm that you are 18 years of age or older as part of the registration process.
If you register on our website and deposit money you will have electronic ID checks completed to confirm your age. Real-time verification procedures will be used to check the personal information entered upon registration against a variety of external databases.
Should it be discovered that an underage person has played on the site, despite the above controls being in place, we will return any monies deposited and cancel the customer’s registration. Any outstanding prize or winnings for that person will not be paid.