DraftKings is committed to providing a safe and enjoyable experience to all our customers. Playing online fantasy sports is an entertainment activity, undertaken without problems by the vast majority of our customers. However we accept that a small number of our customers may sometimes lose control of their play. This can cause them personal and/or financial problems, and can harm those close to them.
We acknowledge our responsibility to customers and are committed to promoting safeguards to help them to enjoy the game responsibly and to seek to protect the vulnerable amongst them. Whilst the responsibility for our customers' playing habits is their own, we recognise that it is our responsibility to provide our product in a socially responsible manner.
As a responsible company we have prepared guidance on how to play responsibly and we recommend it is read by all customers.
In order to maintain control over your play, we recommend that you consider the following checklist:
The site includes facilities to assist you to monitor and control your play by helping you restrict the amount you may spend. Set deposit limits to restrict your expenditure here.
To speak to someone who can provide advice and support you can contact the GambleAware confidential helpline on 0845 6000 133 or visit www.gambleaware.org.uk for further advice.
You may also contact our customer support staff. Our staff are trained to be supportive and sympathetic and to direct customers to the sources of information from which they can find the support and assistance they need. They will also provide assistance in arranging for self-exclusion (see below).
You may request to be excluded from our product. We offer players a choice to select the period for which you wish to exclude. The minimum period is six months (up to five years) and you may opt to renew the exclusion by a further periods of three months, up to five years.
Any request will be acknowledged as soon as practicable and the exclusion will remain in force for the relevant submitted and agreed upon exclusion duration. Your name and details will also be removed from any marketing database held by the company within two working days.
You will be entered in a register of excluded customers maintained by the Head of Regulatory Compliance. You will not be able to re-register for an account online and re-registration can only be undertaken by contacting the Customer Service department.
Applications for re-instatement will only be considered after the expiry of the agreed exclusion period and then will only be approved by the Head of Regulatory Compliance after full and careful consideration. This will include a discussion with you to review the options available to control the frequency of use of the site and spending levels. Requests to reinstate will not be automatically granted and may be refused by the Company. You will be notified that access to the DraftKing’s account will only be permitted following a 24 hour "cooling off" period after a re-instatement request has been granted.
All correspondence, notes and other relevant information relating to these incidents will be collated and held on file for reference and regulatory inspection for so long as required under applicable regulations.
At present there is no industry-wide self-exclusion scheme, but we are aware that a national multi-operator scheme is to be introduced in the future and we are committed to participating in that scheme once it is launched by the Commission.
The Company will encourage all persons who request self-exclusion to similarly exclude themselves from other online gaming sites pending the implementation of the national exclusion scheme to be operated by the Commission.
As an alternative to self-exclusion, if you think you would benefit from a break but prefer a shorter period of time, we offer time-out facilities of 24 hours, one week or one month. Set time-outs here.
We are committed to preventing underage persons from using our product.
In accordance with our terms and conditions you will be required to affirm that you are 18 years of age or older as part of the registration process.
If you register on our website and deposit money you will have electronic ID checks completed to confirm your age. Real-time verification procedures will be used to check the personal information entered upon registration against a variety of external databases. Our current third party provider of age verification services is GambleID.
Should it be discovered that an underage person has played on the site, despite the above controls being in place, we will return any monies deposited and cancel the customer’s registration. Any outstanding prize or winnings for that person will not be paid.