Frequently Asked Questions

Basics

What Is DraftKings?

We offer Daily and Weekly Fantasy Sports contests for cash prizes in all of the five major sports (MLB, NHL, NFL, NBA and PGA) as well as college football and basketball. Our rapid-fire contests are a much shorter duration than the traditional season-long leagues and require no team management after the draft. Our salary cap draft format takes just minutes to complete, unlike the hours-long snake drafts in traditional leagues. We offer new contests every day of the season, and our winners are crowned nightly. Payouts happen immediately after the games - no more waiting until the end of the season to collect winnings!

Is Playing On DraftKings Legal?

We are a US-based skill games company, and all of our contests are operated 100% legally under United States and Canadian law. The US Government and 45 of the 50 states consider fantasy sports a game of skill. We do not allow residents of Arizona, Iowa, Louisiana, Montana, Washington or the Canadian province of Quebec to participate in our contests due to state-specific regulation against cash prize awards. We also require our users to be 18 years of age or older (19 in Alabama and Nebraska). We take the legal status of our contests very seriously. If you have any questions related to this topic, please contact us.

What Types of Contests Do you Offer?

  • GPP (Guaranteed Prize Pool) Contests – GPPs are contests that payout the entire prize pool, regardless if the contest fills or not.
  • Head-to-Head- Winner takes all in these one-on-one contests. 
  • Leagues- Play against two or more opponents at a time in smaller field contests.
  • 50/50’s –  Teams finishing in the top-half of the field win cash no matter the number of entries.
  • Qualifier Contests –  Win tickets that can be used for free entry into a higher stakes contest
  • Multipliers- Great way for a bankroll boost! Win 3x TO 10x your entry fee in these contests.
  • Steps- Advance at each step by winning a ticket to the next level. Jump in at Step 1 for just $2.00 and work your way to Step 4 to win cash!
  • Beginner- Play against other beginners in up to 50 contests for each sport. Once you reach that limit, per sport, these contests will no longer be available to enter.
  • Multi-Match Head-to-Head-  Contest enters you into 20 unique Head-to-Head matchups, under one entry, where you win cash with each win.  The prize structure mimics the payout you would receive if you played each person in a single Head-to-head contest.   20 people will win cash in this 21 person tournament.
  • Freeroll Contests – These contests are free to enter and any winnings will be paid with Entry Tickets or DraftKings Dollars

Why Should I Choose DraftKings?

DraftKings offers the most aggressive lineup of FREE contests with Cash Prizes in Fantasy Sports. All of our contests are easy to enter, right off the home page. All of our games are daily (or weekly in NFL), which means you can play today and win cash tomorrow. Unlike full season leagues, you're never out of contention – every day starts fresh at DraftKings.

What is a Salary Cap Draft?

Each professional athlete available to draft in our leagues has a salary, and you have a fixed $50,000 budget to spend. You select a full roster of players while staying under the Salary Cap. Salary Cap drafting takes just minutes to complete, unlike the hours-long snake drafts in traditional leagues.

Account Management

How Do I Create An Account?

To create an account, you just need to create a username and password. Click here to get started.

How Do I Find My Username?

  • Click Login at the top-right of the DraftKings homepage
  • Enter your email and password in the appropriate fields. Press ‘Submit’.
  • Your Username will be shown in the top-right corner of the page.

Can I Change My Username?

Generally, we do not change usernames, though we treat each request individually. Let us know the specific details of your request and we will get back to you promptly.

How Do I Reset My Password?

  • Click ‘Login’ at the top-right of the DraftKings homepage

  • Click ‘Forgot your password?’

  • Enter your email and click ‘Submit’.

  • We will automatically send you an email with a link allowing you to change that password.

Deposits Withdrawals  Bonuses

What Can I Use To Deposit?

■      DraftKings accepts all major credit/debit cards including Visa, MasterCard, Discover and American Express.

■      PayPal

■      Dwolla

■      Visa, MasterCard and American Express giftcards are also accepted on DraftKings

■      ** Do not throw away any gift cards used for deposits as any withdrawals will be refunded back to those cards** 

How Can I Increase My Deposit Limit?

We require all users, who wish to have their deposit limit increased fax the following to 617-500-9915 or send snapshots of the following to support@draftkings.com:

  • Photocopy of license or any other state issued id
  • Images of credit cards front and back that will be used
  • Your DraftKings Username

How Do I Withdraw My Winnings?

Withdrawal is an available option on your My Account page. We think withdrawals should be as easy and as fast as deposits. As soon as we have processed your request, you will receive email confirmation.

After DraftKings has processed the users request for withdrawal, both credit card  and PayPal accounts can take up to three business days to process.

What Is Your Withdrawal Policy?

Our withdrawal policy is to first refund any original deposit methods, then issue the remaining funds via PayPal or by check. This is to ensure the protection of user information and prevent fraudulent activity on DraftKings.

*If you have cancelled your credit or debit card that you have used in the past to deposit on DraftKings, please notify support@draftkings.com prior to requesting your withdrawal.

How Long Do Withdrawals Take?

Our accounting department processes withdrawals Monday-Friday from 9a to 5p. Once our accounting department processes your withdrawal request, it typically takes anywhere from 2-7 business days for your funds to appear in your account. If you request a check it can take up to a week to receive.

How Do I Get My Deposit Bonus?

The deposit bonus releases in increments of $1 for every 100 Frequent Player Points (FPP's) you earn. FPP's are earned when joining any paid contest on the site. You do not receive FPP's when you enter free contests, such as FreeRolls.The higher the entry fee, the more FPP's you earn upon joining that contest. In addition, once you have earned 6,000 or more FPP's you can cash them in for free entries into specific contests.

**All deposit bonuses have a four month expiration date on them.  In the event your deposit bonus expires, please contact support@draftkings.com**

What is a Frequent Player Point?

Frequent Player Points (FPPs) are points you earn upon the start of every paid contest you enter on DraftKings.com, whether you win or lose. FPPs awarded vary per contest type (displayed on the Draft page) and are not earned for playing in FREE ENTRY games. The more contests you join and money you spend, the more FPPs you earn. 

Do I Have to Pay Taxes On My Winnings?

You do have to pay taxes on your Cumulative Net Profit from fantasy sports. DraftKings is required to issue 1099 tax form(s) to any player who has a cumulative net profit in excess of $600 for the calendar year. This is calculated by the approximate value as ((prizes won - entry fees)+bonuses) Or as((withdrawals-deposits)+account balance)

GameplayPrizes

How Do Steps Contests Work?

Steps tournaments are a 4-level series of contests with continually higher buy-ins, peaking with huge cash prizes at the last step. For more information, see the Steps Tourney page.

Can I Withdraw An Entry From A Contest?

·         Users may unregister from unfilled Head to Head or League contests at any time.

·         Users may unregister from Guaranteed games until 15 minutes before start time. 

·         Users may NOT unregister from a filled Head to Head contest.

·         Users may NOT unregister from a filled league games.

How Do I Limit The Number of Contests Another Player Can Join From My H2H Challenges?

Use the limit selector on the Create Head-to-Head Challenge popup to limit the number of times a player can accept your challenges of that type (Sport, time and entry fee).  For example, if you create 5 challenges and set the limiter to 1, all five challenges will be against different users, assuming all five challenges are accepted. Conversely, if you create 5 challenges and set the limiter to unlimited, you could end up playing the same user in all five challenges, assuming one user accepted all five challenges.

What Happens If I Enter A Multi-Entry Contest And Win In Multiple Places?

You will receive your winnings for each spot that places in the contest.

What Happens If A Real-Life Game Is Cancelled/Delayed/Postponed?

Players lock at the scheduled start time of their game, regardless of when the delay is announced or whether it is eventually postponed to a later date. You will continue to have the ability to swap out players before their respective scheduled game start time. 

What Are DraftKings Dollars?

DraftKings Dollars are cash-equivalent site credits that you can use for entry into any real money contest on the site. Think of it as a DraftKings gift card that you can use in real money contests. All freerolls with cash prizes and offer bonuses on DraftKings are paid out in DraftKings Dollars. DraftKings Dollars cannot be withdrawn, and can only be used for site contests. Payouts in real money contests are always paid out in real cash.

What Does It Mean If I Win A Ticket?

Entry tickets serve as a free entry into a specific contest.  You can receive entry tickets by winning them in specific DraftKings qualifier contests. Upon submitting your lineup into that ticket specific contest, your ticket will be automatically redeemed as way of entry.

What If I Have Unredeemed Tickets For A Contest That Has Passed?

If the contest in question did not fill, your unredeemed tickets will be voided and no refund will be issued.

If the contest in question filled, and you were unable to redeem your ticket, we will refund the value of your ticket (or tickets) in DK Dollars.

What Happens If Two Users Tie In A Contest?

If there is a tie at the end of the contest, users included in the tie will evenly split the related prize pool. For example, if two users tie for 1st place, and 1st place pays $20 and 2nd place pays $10, we add the combine places then split that among  the tied parties. Each would receive  $15.00.

*If the prize is a ticket, the value of the ticket (or tickets) will be split.

What Happens If One Of My Players Is Injured/Is Out/Doesn't Play?

In the event that one of your players does not play, that player will receive 0 points. The player may be swapped up until the scheduled start time of his game.

Are The Contests Free To Play?

We have freeroll contests, EVERY DAY, that are completely free to play and you can win money if your team performs well. There is no credit card required to play. You can just create an account and enter. We also offer a wide variety of real money games where you enter for a cash buy-in and can win cash prizes.

How Are Contests Scored?

Our contests have a points-based scoring format. Please see the specific sport for details:

How Do I Enter Contests?

DraftKings offers a variety of contests, all available to enter directly from our home page. Choose your game and buy-in preference, and select the game of your choice to enter.

Refer-A-Friend

How and When Will I Get Paid?

Payments are made in the form of DraftKings dollars, deposited directly into your DraftKings account.  These deposits cannot be withdrawn as cash, but can be used to pay for entry into any of our contests.   The deposits will be made before the 15th of every month, but you need to have earned at least $10 in the last pay period for payment to be processed (earnings under $10 will not be lost, but will just carry forward to next pay period).

How Do You Determine How Much I Have Earned?

Every time you send a referral to our site by having them click YOUR link, and they play a deposit game, you earn a share of the cost of their entry.  For 2013, you can earn 40% on every referral – unmatched in the industry – simply by getting us two new referrals per 30 days (if this target is not met, the share of revenue shifts to 20%).

How Much Money Can I Make?

The amount you can earn depends entirely on the number of players you send our way. Please note that the income level can vary widely from one person to another.  Simply put, the more you send customers our way and encourage referrals to deposit and play, the more you can earn.  There is no cap on the number of players you can recruit, and therefore no limit to the amount of money you can make.

How Do I Keep Track of How Much I've Earned?

All you have to do is use your standard DraftKings username and password to log in to the site, and then click “Refer A Friend” right from our homepage. Once you reach the Refer A Friend page, all the information you’ll need is available at a glance. Not only can you easily send new referrals from this page, you can also easily track your performance. You will see your current rate, what you can expect in your next monthly payout, and how close you are to unlocking a prize. You can also see which referrals have signed up and which have not so you know who needs another nudge to get in on the action.

Your lifetime performance is also recorded, and can be easily accessed through the “My Accounts” page. All of the referral income you have earned will be displayed under “Payment History.”

Contact Us

Other Questions?

To contact a team member, please email support@draftkings.com and we will get back to you quickly. 

 

Customer Support Business hours

■      Sunday - 11am-7pm EST

■      Monday - 9am-11pm EST

■      Tuesday - 9am-11pm EST

■      Wednesday - 9am-11pm EST

■      Thursday - 9am-11pm EST

■      Friday - 9am-11pm EST

■      Saturday - 11am-7pm EST

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