Frequently Asked Questions
What Is DraftKings?
We offer Daily and Weekly Fantasy Sports contests for cash prizes in all of the five major sports (MLB, NHL, NFL, NBA and PGA) as well as college football and basketball. Our rapid-fire contests are a much shorter duration than the traditional season-long leagues and require no team management after the draft. Our salary cap draft format takes just minutes to complete, unlike the hours-long snake drafts in traditional leagues. We offer new contests every day of the season, and our winners are crowned nightly. Payouts happen immediately after the games - no more waiting until the end of the season to collect winnings!
Is Playing On DraftKings Legal?
We are a US-based skill games company, and all of our contests are operated 100% legally under United States and Canadian law. The US Government and 45 of the 50 states consider fantasy sports a game of skill. We do not allow residents of Arizona, Iowa, Louisiana, Montana, or Washington to participate in our contests due to state-specific regulation against cash prize awards. We also require our users to be 18 years of age or older (19 in Alabama and Nebraska). We take the legal status of our contests very seriously. If you have any questions related to this topic, please contact us.
What Types of Contests Do you Offer?
- GPP (Guaranteed Prize Pool) Contests – GPP's are contests that payout the entire prize pool, regardless if the contest fills or not. These contests are labeled in orange text in the contest lobby.
- Leagues- League contests will close automatically if they do not fill to capacity. Entry fees will automatically be refunded if contests are cancelled. These contests are labeled white text in the contest lobby.
- Head-to-Head- Winner takes all in these one-on-one contests.
- 50/50’s – Teams finishing in the top-half of the field win cash no matter the number of entries.
- Qualifier Contests – Win tickets that can be used for free entry into a higher stakes contest
- Multipliers- Great way for a bankroll boost! Win 3x TO 10x your entry fee in these contests.
- Steps- Advance at each step by winning a ticket to the next level. Jump in at Step 1 for just $2.00 and work your way to Step 4 to win cash!
- Beginner- Play against other beginners in up to 50 contests for each sport. Once you reach that limit, per sport, these contests will no longer be available to enter.
- Multi-Match Head-to-Head- Contest enters you into 20 unique Head-to-Head matchups, under one entry, where you win cash with each win. The prize structure mimics the payout you would receive if you played each person in a single Head-to-head contest. 20 people will win cash in this 21 person tournament.
- Freeroll Contests – These contests are free to enter and any winnings will be paid with Entry Tickets or DraftKings Dollars
Why Should I Choose DraftKings?
DraftKings offers the most aggressive lineup of FREE contests with Cash Prizes in Fantasy Sports. All of our contests are easy to enter, right off the home page. All of our games are daily (or weekly in NFL), which means you can play today and win cash tomorrow. Unlike full season leagues, you're never out of contention – every day starts fresh at DraftKings.
What is a Salary Cap Draft?
Each professional athlete available to draft in our leagues has a salary, and you have a fixed $50,000 budget to spend. You select a full roster of players while staying under the Salary Cap. Salary Cap drafting takes just minutes to complete, unlike the hours-long snake drafts in traditional leagues.
How Do I Create An Account?
To create an account, you just need to create a username and password. Click here to get started.
How Do I Find My Username?
- Click Login at the top-right of the DraftKings homepage
- Enter your email and password in the appropriate fields. Press ‘Submit’.
- Your Username will be shown in the top-right corner of the page.
Can I Change My Username?
Generally, we do not change usernames, though we treat each request individually. Let us know the specific details of your request and we will get back to you promptly.
How Do I Reset My Password?
Click ‘Login’ at the top-right of the DraftKings homepage
Click ‘Forgot your password?’
Enter your email and click ‘Submit’.
We will automatically send you an email with a link allowing you to change that password.
What Can I Use To Deposit?
■ DraftKings accepts all major credit/debit cards including Visa, MasterCard, Discover and American Express.
■ Visa, MasterCard and American Express giftcards are also accepted on DraftKings
■ ** Do not throw away any gift cards used for deposits as any withdrawals will be refunded back to those cards**
How Can I Increase My Deposit Limit?
We require all users, who wish to have their deposit limit increased fax the following to 617-500-9915 or send snapshots of the following to email@example.com:
- Photocopy of license or any other state issued id
- Images of credit cards front and back that will be used
- Your DraftKings Username
How Do I Withdraw My Winnings?
Withdrawal is an available option on your My Account page. We think withdrawals should be as easy and as fast as deposits. As soon as we have processed your request, you will receive email confirmation.
After DraftKings has processed the users request for withdrawal, both credit card and PayPal accounts can take up to three business days to process.
What Is Your Withdrawal Policy?
The way that withdrawals are processed is that the amount you withdraw will first return to the original deposit source dating back 3-months in chronological order. (We do not refund the most recent deposit in most cases!) Then, any additional amount will return via PayPal (in 2-3 business days) or a mail check (up to 2 weeks). For example, you deposit $50 from a Visa card. With that $50 you enter a contest and win another $25. When you withdraw the full $75, $50 of it will go back to that same Visa while the other $25 will go back to either a PayPal account or as a mail check.
*If you have cancelled your credit or debit card that you have used in the past to deposit on DraftKings, please notify firstname.lastname@example.org prior to requesting your withdrawal.
How Long Do Withdrawals Take?
Our accounting department processes withdrawals Monday-Friday from 9a to 5p. Once our accounting department processes your withdrawal request, it typically takes anywhere from 2-7 business days for your funds to appear in your account. If you request a check it can take up to a week to receive.
How Do I Get My Deposit Bonus?
Deposit bonuses release in increments of $1 for every 100 Frequent Player Points (FPPs) that you earn by playing in paid contests. All deposit bonuses expire four months after they are created. If you have an issue with your deposit bonus expiring, please contact email@example.com
What Is a Frequent Player Point?
Frequent Player Points (FPPs) are points you earn upon the start of every paid contest you enter on DraftKings.com, whether you win or lose. FPPs awarded vary per contest type (displayed on the Draft page) and are not earned for playing in FREE ENTRY games. The more contests you join and money you spend, the more FPPs you earn.
Do I Have to Pay Taxes on My Winnings?
You do have to pay taxes on your Cumulative Net Profit from fantasy sports. DraftKings is required to issue 1099 tax form(s) to any player who has a cumulative net profit in excess of $600 for the calendar year. This is calculated by the approximate value as ((prizes won - entry fees)+bonuses).
How Do Steps Contests Work?
Steps tournaments are a 4-level series of contests with continually higher buy-ins, peaking with huge cash prizes at the last step. For more information, see the Steps Tourney page.
Can I Withdraw An Entry From A Contest?
· Users may unregister from unfilled Head to Head or League contests at any time.
· Users may unregister from Guaranteed games until 15 minutes before start time.
· Users may NOT unregister from a filled Head to Head contest.
· Users may NOT unregister from a filled league games.
Go to the "My Contests" page and click on the "Edit" tab under the lineup column you will be directed to the Draft Lobby of that contest. From there you will see a green "Withdraw Entry" link in the upper right hand corner of the screen. If you click that link, you will be removed from the contest.
If you are using our App, in order to remove an entry from a upcoming contest (you must have a lineup submitted), go to the "Upcoming" tab and then click on "Edit Entry". From there, click on the Information Icon (the lowercase i) and select "withdraw entry".
How Do I Limit The Number of Contests Another Player Can Join From My H2H Challenges?
Use the limit selector on the Create Head-to-Head Challenge popup to limit the number of times a player can accept your challenges of that type (Sport, time and entry fee). For example, if you create 5 challenges and set the limiter to 1, all five challenges will be against different users, assuming all five challenges are accepted. Conversely, if you create 5 challenges and set the limiter to unlimited, you could end up playing the same user in all five challenges, assuming one user accepted all five challenges.
What Happens If I Enter A Multi-Entry Contest And Win In Multiple Places?
You will receive your winnings for each spot that places in the contest.
What Happens If A Real-Life Game Is Cancelled/Delayed/Postponed?
Players lock at the scheduled start time of their game, regardless of when the delay is announced or whether it is eventually postponed to a later date. You will continue to have the ability to swap out players before their respective scheduled game start time.
What Are DraftKings Dollars?
DraftKings Dollars are cash-equivalent site credits that you can use for entry into any real money contest on the site. Think of it as a DraftKings gift card that you can use in real money contests. All freerolls with cash prizes and offer bonuses on DraftKings are paid out in DraftKings Dollars. DraftKings Dollars cannot be withdrawn, and can only be used for site contests. Payouts in real money contests are always paid out in real cash.
What Does It Mean If I Win A Ticket?
Entry tickets serve as a free entry into a specific contest. You can receive entry tickets by winning them in specific DraftKings qualifier contests. Upon submitting your lineup into that ticket specific contest, your ticket will be automatically redeemed as way of entry.
What If I Have Unredeemed Tickets For A Contest That Has Passed?
If the contest in question did not fill, your unredeemed tickets will be voided and no refund will be issued.
If the contest in question filled, and you were unable to redeem your ticket, we will refund the value of your ticket (or tickets) in DK Dollars.
What Happens If Two Users Tie In A Contest?
If there is a tie at the end of the contest, users included in the tie will evenly split the related prize pool. For example, if two users tie for 1st place, and 1st place pays $20 and 2nd place pays $10, we add the combine places then split that among the tied parties. Each would receive $15.00.
*If the prize is a ticket, the value of the ticket (or tickets) will be split.
Glossary of Terms
- DTD- Day-toDay
- 7Day- 7 Day DL (Disabled List)
- 15Day- 15 Day DL
- 60Day- 60 Day DL
- IR- Injured Reserve
- P- Probable
- Q- Questionable
- D- Doubtful
- O- Out
- Opp- Opponent
- OPRK- Opponent Rank for average fantasy points given up against a position
(e.g. when a player has "16th" listed in the OPRK column it means his opponent is ranked "16th" in the league against that position.)
- FPTS- Fantasy Points
- FPPG- Fantasy Points Per Game
- PMR/PIR/PHR- Player Minutes/Innings/Holes Remaining
What happens if users tie in a Survivor contest?
For each round of the contest, a percentage of entrants will be eliminated based on their scores in that round’s contest and the remaining entrants will continue on to the next round to compete. Each round, a user will have to draft a new set of players to continue to play. In the event a user does not draft his or her team for a given round, he or she will play with an empty team for that day, therefore forfeiting his or her position. Winners will be awarded Entry Tickets to the next round of the contest and the ticket will automatically redeem upon credit. Note: Our system currently automatically breaks up the cash value of tickets that are tied for and evenly distributes these among all tied contestants. In the event of a tie these credits will be reversed after the completion of the contest before entries to the next day are manually credited.
*Tiebreakers: If one or more entrants tie in any round, one tied entry per user will move on to the next round. This will then continue on to the second entry per user and so on until all of the spots are filled for the next round. In the event multiple users tie for the last spot in the next round, the tie will be broken based on the lineup with the highest scoring non-matching/individual player of the two lineups. For example, if Player A and Player B tied, and Player A’s best player was David Ortiz with 30 fantasy points, and Player B’s best player was Matt Kemp with 28 fantasy points, then player A would be judged the winner. In the event that both teams have the same best player, it will proceed down to the next highest player in each roster. In the event of twoidentical rosters, the user who entered the first round of the survivor contest the earliest will move on to the next round.
What Happens If One Of My Players Is Injured/Is Out/Doesn't Play?
In the event that one of your players does not play, that player will receive 0 points. The player may be swapped up until the scheduled start time of his game.
Are The Contests Free To Play?
We have freeroll contests, EVERY DAY, that are completely free to play and you can win money if your team performs well. There is no credit card required to play. You can just create an account and enter. We also offer a wide variety of real money games where you enter for a cash buy-in and can win cash prizes.
How Are Contests Scored?
Our contests have a points-based scoring format. Please see the specific sport for details:
How Do I Enter Contests?
DraftKings offers a variety of contests, all available to enter directly from our home page. Choose your game and buy-in preference, and select the game of your choice to enter.
How do I change my payout structure, number of teams, or deadline for paying league dues?
Contact DraftKings Support and they will delete your League Hub league and allow you to re-create it with your new preferences.
Will I be charged a fee for using League Hub?
You will not be charged any fee for using League Hub. If you are in a 10-person league at $100 a person, your league's overall prize-pool at season completion will be $1,000. DraftKings is required to issue 1099 tax form(s) to any player who has a cumulative net profit in excess of $600 for that calendar year. This includes profits from League Hub and profits from any daily contests.
What happens if my league does not fill by the entry-fee deadline?
The league will cancel and all entry fees will be refunded in full.
What are my payment options for League Hub?
You can pay by going through the normal DraftKings deposit flow - all major credit cards are accepted. You can pay with your existing DraftKings balance or deposit new funds to pay your entry fee.
How long after the season ends will my winnings be credited to my account?
In a majority-approval league, members will have five days from when the League Manager sets a payout to cast a vote of Approve or Disapprove. The payout will be distributed as soon as the majority approves. If the majority of the league members disapprove or there is a tie, the payout will be reset and the League Manager will have to set a new payout. If a new payout is not approved by the end of the 60-day period, all fees will be refunded in full to the league members' DraftKings accounts.
In commissioner approved leagues, payouts will go out as soon as the League Manager approves.
How do I reset my password?
How do I view my transaction history?
My account has been compromised - who do I reach out to?
Please contact our Customer Support team for immediate assistance.
How and When Will I Get Paid?
Payments are made in the form of DraftKings dollars, deposited directly into your DraftKings account. These deposits cannot be withdrawn as cash, but can be used to pay for entry into any of our contests. The deposits will be made before the 15th of every month, but you need to have earned at least $10 in the last pay period for payment to be processed (earnings under $10 will not be lost, but will just carry forward to next pay period).
How Do You Determine How Much I Have Earned?
Every time you send a referral to our site by having them click YOUR link, and they play a deposit game, you earn a share of the cost of their entry. For 2015, you can earn 35% on every referral – unmatched in the industry – simply by getting us two new referrals per 30 days (if this target is not met, the share of revenue shifts to 20%).
How Much Money Can I Make?
The amount you can earn depends entirely on the number of players you send our way. Please note that the income level can vary widely from one person to another. Simply put, the more you send customers our way and encourage referrals to deposit and play, the more you can earn. There is no cap on the number of players you can recruit, and therefore no limit to the amount of money you can make.
How Do I Keep Track of How Much I've Earned?
All you have to do is use your standard DraftKings username and password to log in to the site, and then click “Refer A Friend” right from our homepage. Once you reach the Refer A Friend page, all the information you’ll need is available at a glance. Not only can you easily send new referrals from this page, you can also easily track your performance. You will see your current rate, what you can expect in your next monthly payout, and how close you are to unlocking a prize. You can also see which referrals have signed up and which have not so you know who needs another nudge to get in on the action.
Your lifetime performance is also recorded, and can be easily accessed through the “My Accounts” page. All of the referral income you have earned will be displayed under “Payment History.”
How do I spend Frequent Player Points (FPPs)?
- Spend FPPs on apparel and merchandise in store
- .Spend FPPs on tickets to DraftKings contests in the store
- Take advantage of exclusive experiences and memorabilia available only to DK users
Are there any sales taxes or shipping fees on any items?
The prices listed in the VIP Store include all shipping and taxeThe prices listed in the VIP Store include all shipping and taxes.
Do I have to pay taxes when I redeem FPPs?
DraftKings is required to issue 1099 tax forms to any player who has a cumulative net profit in excess of $600 for the calendar year. Any prizes received through FPP redemption are included in a player’s cumulative net profit.
Can I choose to ship a product to a different address?
Absolutely! When you click the button to buy your item in the store, you will be shown a confirmation screen where you can edit the address where you would like the item to be shipped.
I just bought something awesome from the VIP Store. How long will it take for my item to be delivered?
Please allow 4-6 weeks from the time that you place your order for delivery. If you don’t receive your item in 6 weeks, please contact us at firstname.lastname@example.org.
Can items be purchased from the store with real money?
Yes! You can use PayPal to pay with cash for many of the store items. However, some of our more exclusive items and experiences are only available for purchase using FPPs.
Do I need a DraftKings account to shop at the VIP Store?
Yes. The store is only accessible by DraftKings users.
Can I alter or cancel an order after it has been placed?
If you want to alter or cancel an order, please contact customer service at email@example.com as soon as possible. If the order has not been processed, we may be able to accommodate your request.
What is your return policy for store merchandise?
We want you to be thrilled with your store purchase. If your order is incorrect or you have any problems with purchased items, please contact us at firstname.lastname@example.org and we will gladly arrange for an exchange or a return for a full refund. For return shipping, we’ll provide you a pre-paid shipping label, so there will be no cost to you.
What is your exchange/cancellation policy for experiences purchased through the store?
Due to the planning, coordination, and tickets and reservations involved, we do not accept returns or exchanges on experiences purchased through the store. Cancellations will not be refunded.
To contact a team member, please email email@example.com and we will get back to you quickly.
Customer Support Business hours
■ Sunday - 11am-7pm EST
■ Monday - 9am-11pm EST
■ Tuesday - 9am-11pm EST
■ Wednesday - 9am-11pm EST
■ Thursday - 9am-11pm EST
■ Friday - 9am-11pm EST
■ Saturday - 11am-7pm EST