Frequently Asked Questions

Basics

What Is DraftKings?

We offer Daily and Weekly Fantasy Sports contests for cash prizes in all of the five major sports (MLB, NHL, NFL, NBA and PGA) as well as college football and basketball. Our rapid-fire contests are a much shorter duration than the traditional season-long leagues and require no team management after the draft. Our salary cap draft format takes just minutes to complete, unlike the hours-long snake drafts in traditional leagues. We offer new contests every day of the season, and our winners are crowned nightly. Payouts happen immediately after the games - no more waiting until the end of the season to collect winnings!

Is Playing On DraftKings Legal?

We are a US-based skill games company, and all of our contests are operated 100% legally under United States and Canadian law. The US Government and 45 of the 50 states consider fantasy sports a game of skill. We do not allow residents of Arizona, Iowa, Louisiana, Montana, or Washington to participate in our contests due to state-specific regulation against cash prize awards. We also require our users to be 18 years of age or older (19 in Alabama and Nebraska). We take the legal status of our contests very seriously. If you have any questions related to this topic, please contact us.

What Types of Contests Do you Offer?

  • GPP (Guaranteed Prize Pool) Contests – GPP's are contests that payout the entire prize pool, regardless if the contest fills or not. These contests are labeled in orange text in the contest lobby.
  • Leagues- League contests will close automatically if they do not fill to capacity. Entry fees will automatically be refunded if contests are cancelled. These contests are labeled white text in the contest lobby.
  • Head-to-Head- Winner takes all in these one-on-one contests. 
  • 50/50’s –  Teams finishing in the top-half of the field win cash no matter the number of entries.
  • Qualifier Contests –  Win tickets that can be used for free entry into a higher stakes contest
  • Multipliers- Great way for a bankroll boost! Win 3x TO 10x your entry fee in these contests.
  • Steps- Advance at each step by winning a ticket to the next level. Jump in at Step 1 for just $2.00 and work your way to Step 4 to win cash!
  • Beginner- Play against other beginners in up to 50 contests for each sport. Once you reach that limit, per sport, these contests will no longer be available to enter.
  • Multi-Match Head-to-Head-  Contest enters you into 20 unique Head-to-Head matchups, under one entry, where you win cash with each win.  The prize structure mimics the payout you would receive if you played each person in a single Head-to-head contest. 20 people will win cash in this 21 person tournament.
  • Freeroll Contests – These contests are free to enter and any winnings will be paid with Entry Tickets or DraftKings Dollars

Why Should I Choose DraftKings?

DraftKings offers the most aggressive lineup of FREE contests with Cash Prizes in Fantasy Sports. All of our contests are easy to enter, right off the home page. All of our games are daily (or weekly in NFL), which means you can play today and win cash tomorrow. Unlike full season leagues, you're never out of contention – every day starts fresh at DraftKings.

What is a Salary Cap Draft?

Each professional athlete available to draft in our leagues has a salary, and you have a fixed $50,000 budget to spend. You select a full roster of players while staying under the Salary Cap. Salary Cap drafting takes just minutes to complete, unlike the hours-long snake drafts in traditional leagues.

Account Management

How Do I Create An Account?

To create an account, you just need to create a username and password. Click here to get started.

How Do I Find My Username?

  • Click Login at the top-right of the DraftKings homepage
  • Enter your email and password in the appropriate fields. Press ‘Submit’.
  • Your Username will be shown in the top-right corner of the page.

Can I Change My Username?

Generally, we do not change usernames, though we treat each request individually. Let us know the specific details of your request and we will get back to you promptly.

How Do I Reset My Password?

  • Click ‘Login’ at the top-right of the DraftKings homepage

  • Click ‘Forgot your password?’

  • Enter your email and click ‘Submit’.

  • We will automatically send you an email with a link allowing you to change that password.

Deposits Withdrawals  Bonuses

What Can I Use To Deposit?

■      DraftKings accepts all major credit/debit cards including Visa, MasterCard, Discover and American Express.

■      PayPal

■      Visa, MasterCard and American Express giftcards are also accepted on DraftKings

■      ** Do not throw away any gift cards used for deposits as any withdrawals will be refunded back to those cards** 

How Can I Increase My Deposit Limit?

We require all users, who wish to have their deposit limit increased fax the following to 617-500-9915 or send snapshots of the following to support@draftkings.com:

  • Photocopy of license or any other state issued id
  • Images of credit cards front and back that will be used
  • Your DraftKings Username

How Do I Withdraw My Winnings?

Withdrawal is an available option on your My Account page. We think withdrawals should be as easy and as fast as deposits. As soon as we have processed your request, you will receive email confirmation.

After DraftKings has processed the users request for withdrawal, both credit card  and PayPal accounts can take up to three business days to process.

What Is Your Withdrawal Policy?

Our withdrawal policy is to first refund any original deposit methods, then issue the remaining funds via PayPal or by check. This is to ensure the protection of user information and prevent fraudulent activity on DraftKings.

*If you have cancelled your credit or debit card that you have used in the past to deposit on DraftKings, please notify support@draftkings.com prior to requesting your withdrawal.

How Long Do Withdrawals Take?

Our accounting department processes withdrawals Monday-Friday from 9a to 5p. Once our accounting department processes your withdrawal request, it typically takes anywhere from 2-7 business days for your funds to appear in your account. If you request a check it can take up to a week to receive.

How Do I Get My Deposit Bonus?

Deposit bonuses release in increments of $1 for every 100 Frequent Player Points (FPPs) that you earn by playing in paid contests. All deposit bonuses expire four months after they are created. If you have an issue with your deposit bonus expiring, please contact support@draftkings.com

What Is a Frequent Player Point?

Frequent Player Points (FPPs) are points you earn upon the start of every paid contest you enter on DraftKings.com, whether you win or lose. FPPs awarded vary per contest type (displayed on the Draft page) and are not earned for playing in FREE ENTRY games. The more contests you join and money you spend, the more FPPs you earn. 

Do I Have to Pay Taxes on My Winnings?

You do have to pay taxes on your Cumulative Net Profit from fantasy sports. DraftKings is required to issue 1099 tax form(s) to any player who has a cumulative net profit in excess of $600 for the calendar year. This is calculated by the approximate value as ((prizes won - entry fees)+bonuses).

GameplayPrizes

How Do Steps Contests Work?

Steps tournaments are a 4-level series of contests with continually higher buy-ins, peaking with huge cash prizes at the last step. For more information, see the Steps Tourney page.

Can I Withdraw An Entry From A Contest?

·         Users may unregister from unfilled Head to Head or League contests at any time.

·         Users may unregister from Guaranteed games until 15 minutes before start time. 

·         Users may NOT unregister from a filled Head to Head contest.

·         Users may NOT unregister from a filled league games.

 Go  to the "My Contests" page and click on the "Edit" tab under the lineup column you will be directed to the Draft Lobby of that contest. From there you will see a green "Withdraw Entry" link in the upper right hand corner of the screen. If you click that link, you will be removed from the contest.

If you are using our App, in order to remove an entry from a upcoming contest (you must have a lineup submitted), go to the "Upcoming" tab and then click on "Edit Entry". From there, click on the Information Icon (the lowercase i) and select "withdraw entry".

How Do I Limit The Number of Contests Another Player Can Join From My H2H Challenges?

Use the limit selector on the Create Head-to-Head Challenge popup to limit the number of times a player can accept your challenges of that type (Sport, time and entry fee).  For example, if you create 5 challenges and set the limiter to 1, all five challenges will be against different users, assuming all five challenges are accepted. Conversely, if you create 5 challenges and set the limiter to unlimited, you could end up playing the same user in all five challenges, assuming one user accepted all five challenges.

What Happens If I Enter A Multi-Entry Contest And Win In Multiple Places?

You will receive your winnings for each spot that places in the contest.

What Happens If A Real-Life Game Is Cancelled/Delayed/Postponed?

Players lock at the scheduled start time of their game, regardless of when the delay is announced or whether it is eventually postponed to a later date. You will continue to have the ability to swap out players before their respective scheduled game start time. 

What Are DraftKings Dollars?

DraftKings Dollars are cash-equivalent site credits that you can use for entry into any real money contest on the site. Think of it as a DraftKings gift card that you can use in real money contests. All freerolls with cash prizes and offer bonuses on DraftKings are paid out in DraftKings Dollars. DraftKings Dollars cannot be withdrawn, and can only be used for site contests. Payouts in real money contests are always paid out in real cash.

What Does It Mean If I Win A Ticket?

Entry tickets serve as a free entry into a specific contest.  You can receive entry tickets by winning them in specific DraftKings qualifier contests. Upon submitting your lineup into that ticket specific contest, your ticket will be automatically redeemed as way of entry.

What If I Have Unredeemed Tickets For A Contest That Has Passed?

If the contest in question did not fill, your unredeemed tickets will be voided and no refund will be issued.

If the contest in question filled, and you were unable to redeem your ticket, we will refund the value of your ticket (or tickets) in DK Dollars.

What Happens If Two Users Tie In A Contest?

If there is a tie at the end of the contest, users included in the tie will evenly split the related prize pool. For example, if two users tie for 1st place, and 1st place pays $20 and 2nd place pays $10, we add the combine places then split that among  the tied parties. Each would receive  $15.00.

*If the prize is a ticket, the value of the ticket (or tickets) will be split.

Glossary of Terms

Injury Abbreviations:

  • DTD- Day-toDay
  • 7Day- 7 Day DL (Disabled List)
  • 15Day- 15 Day DL
  • 60Day- 60 Day DL
  • IR- Injured Reserve
  • P- Probable
  • Q- Questionable 
  • D- Doubtful 
  • O- Out

 

Other Abbreviations:

  • Opp- Opponent 
  • OPKR- Opponent Rank for average fantasy points given up against a position
    (e.g. when a player has "16th" listed in the OPRK column it means his opponent is ranked "16th" in the league against that position.)
  • FPTS- Fantasy Points
  • FPPG- Fantasy Points Per Game
  • PMR/PIR/PHR- Player Minutes/Innings/Holes Remaining

 

What happens if users tie in a Survivor contest?

For each round of the contest, a percentage of entrants will be eliminated based on their scores in that round’s contest and the remaining entrants will continue on to the next round to compete. Each round, a user will have to draft a new set of players to continue to play. In the event a user does not draft his or her team for a given round, he or she will play with an empty team for that day, therefore forfeiting his or her position. Winners will be awarded Entry Tickets to the next round of the contest and the ticket will automatically redeem upon credit.  Note: Our system currently automatically breaks up the cash value of tickets that are tied for and evenly distributes these among all tied contestants. In the event of a tie these credits will be reversed after the completion of the contest before entries to the next day are manually credited.

 

*Tiebreakers: If one or more entrants tie in any round, one tied entry per user will move on to the next round.  This will then continue on to the second entry per user and so on until all of the spots are filled for the next round.  In the event multiple users tie for the last spot in the next round, the tie will be broken based on the lineup with the highest scoring non-matching/individual player of the two lineups. For example, if Player A and Player B tied, and Player A’s best player was David Ortiz with 30 fantasy points, and Player B’s best player was Matt Kemp with 28 fantasy points, then player A would be judged the winner.  In the event that both teams have the same best player, it will proceed down to the next highest player in each roster.  In the event of twoidentical rosters, the user who entered the first round of the survivor contest the earliest will move on to the next round.  

What Happens If One Of My Players Is Injured/Is Out/Doesn't Play?

In the event that one of your players does not play, that player will receive 0 points. The player may be swapped up until the scheduled start time of his game.

Are The Contests Free To Play?

We have freeroll contests, EVERY DAY, that are completely free to play and you can win money if your team performs well. There is no credit card required to play. You can just create an account and enter. We also offer a wide variety of real money games where you enter for a cash buy-in and can win cash prizes.

How Are Contests Scored?

Our contests have a points-based scoring format. Please see the specific sport for details:

How Do I Enter Contests?

DraftKings offers a variety of contests, all available to enter directly from our home page. Choose your game and buy-in preference, and select the game of your choice to enter.

Refer-A-Friend

How and When Will I Get Paid?

Payments are made in the form of DraftKings dollars, deposited directly into your DraftKings account.  These deposits cannot be withdrawn as cash, but can be used to pay for entry into any of our contests.   The deposits will be made before the 15th of every month, but you need to have earned at least $10 in the last pay period for payment to be processed (earnings under $10 will not be lost, but will just carry forward to next pay period).

How Do You Determine How Much I Have Earned?

Every time you send a referral to our site by having them click YOUR link, and they play a deposit game, you earn a share of the cost of their entry.  For 2015, you can earn 35% on every referral – unmatched in the industry – simply by getting us two new referrals per 30 days (if this target is not met, the share of revenue shifts to 20%).

How Much Money Can I Make?

The amount you can earn depends entirely on the number of players you send our way. Please note that the income level can vary widely from one person to another.  Simply put, the more you send customers our way and encourage referrals to deposit and play, the more you can earn.  There is no cap on the number of players you can recruit, and therefore no limit to the amount of money you can make.

How Do I Keep Track of How Much I've Earned?

All you have to do is use your standard DraftKings username and password to log in to the site, and then click “Refer A Friend” right from our homepage. Once you reach the Refer A Friend page, all the information you’ll need is available at a glance. Not only can you easily send new referrals from this page, you can also easily track your performance. You will see your current rate, what you can expect in your next monthly payout, and how close you are to unlocking a prize. You can also see which referrals have signed up and which have not so you know who needs another nudge to get in on the action.

Your lifetime performance is also recorded, and can be easily accessed through the “My Accounts” page. All of the referral income you have earned will be displayed under “Payment History.”

VIP Store

How do I spend Frequent Player Points (FPPs)?

  1.  Spend FPPs on apparel and merchandise in store
  2. .Spend FPPs on tickets to DraftKings contests in the store
  3. Take advantage of exclusive experiences and memorabilia available only to DK users

Are there any sales taxes or shipping fees on any items?

The prices listed in the VIP Store include all shipping and taxeThe prices listed in the VIP Store include all shipping and taxes.

 

Do I have to pay taxes when I redeem FPPs?

DraftKings is required to issue 1099 tax forms to any player who has a cumulative net profit in excess of $600 for the calendar year. Any prizes received through FPP redemption are included in a player’s cumulative net profit.

Can I choose to ship a product to a different address?

Absolutely! When you click the button to buy your item in the store, you will be shown a confirmation screen where you can edit the address where you would like the item to be shipped.

I just bought something awesome from the VIP Store. How long will it take for my item to be delivered?

Please allow 4-6 weeks from the time that you place your order for delivery. If you don’t receive your item in 6 weeks, please contact us at support@draftkings.com.

Can items be purchased from the store with real money?

Yes!  You can use PayPal to pay with cash for many of the store items.  However, some of our more exclusive items and experiences are only available for purchase using FPPs.

Do I need a DraftKings account to shop at the VIP Store?

Yes.  The store is only accessible by DraftKings users.

Can I alter or cancel an order after it has been placed?

If you want to alter or cancel an order, please contact customer service at support@draftkings.com as soon as possible. If the order has not been processed, we may be able to accommodate your request.

What is your return policy for store merchandise?

We want you to be thrilled with your store purchase.  If your order is incorrect or you have any problems with purchased items, please contact us at support@draftkings.com and we will gladly arrange for an exchange or a return for a full refund.  For return shipping, we’ll provide you a pre-paid shipping label, so there will be no cost to you.

What is your exchange/cancellation policy for experiences purchased through the store?

Due to the planning, coordination, and tickets and reservations involved, we do not accept returns or exchanges on experiences purchased through the store.  Cancellations will not be refunded.

DraftStreet Acquisition Information

Will I be able to view my contest and transaction history from DraftStreet?

Yes, all information pertaining to your DraftStreet account (Deposits, Withdrawals, Contest History, etc.) will be available on DraftStreet.com until 7/30/2015, after which the site will be shut down

Will my tax information from DraftStreet transfer to DraftKings?

If tax documentation is needed in your case, you will receive two separate 1099-MISC forms for 2014, one from DraftStreet and one from DraftKings. The one from DraftStreet will cover all of your play on DraftStreet during the period from 1/1/14-6/30/14. The 1099 from DraftKings will include all of your play on DraftKings in 2014, AS WELL AS your play on DraftStreet from July 1 to July 14. You will need both forms to complete your 2014 taxes.

What happens to my current DraftStreet recruits? Do I keep earning for them when they play on DraftKings?

If you are currently earning for a referral playing on DraftStreet, you will continue to earn based on their play once they transfer their account to DraftKings, unless your referee already has a DraftKings account. In other words, you can only earn for a referral if that referred player is transferring into a NEW DraftKings account.

For example, let’s say you are transferring to a DraftKings account and have two referrals on DraftStreet – Player A and Player B.  Player A is already playing on DraftKings, but Player B is not. At the time of the transfer, you will continue to earn referral credits from Player B, but not Player A, once Player B transfers their account.   

I’m transferring to a new DraftKings account. Am I eligible for the transfer bonus AND the first-time deposit bonus on DraftKings?

Yes. You will receive the 100% transfer bonus (up to $600) and FREE $2 contest entry referenced above at the time of the transfer, AND you will still be eligible for up to a 100% first-time deposit bonus (up to $600) and another FREE $2 ticket the first time you deposit funds directly to DraftKings. 

What is going to happen to my pending bonus I have on DraftStreet?

Your pending deposit bonus on DraftStreet is going to be replaced by the Transfer Bonus being offered by DraftKings (100% for new DraftKings users and 25% on transfers to existing DraftKings accounts, up to $600). However, IF your current pending DraftStreet bonus would be greater than this offer, you will get to keep your DraftStreet bonus instead

What is going to happen to my pending vouchers?

Your unused DraftStreet vouchers will transfer to your DraftKings account as DraftKings Dollars (site credits).  DraftKings Dollars are cash-equivalent credits good for entry into real-money contests on our site only. If you use these credits to enter a contest and win, you are paid out in real money.  

What happens to my current Street Creds?

We will convert your Street Cred to DraftKings Frequent Player Points (FPP’s) at a rate of 1 Street Cred to .71 FPP (best conversion rate). Just like Street Creds, FPP’s can be redeemed in the DraftKings store for great merchandise! Also, we have applied the appropriate end-of-month multiplier for any Creds you earned in July (multiplier is based on whether you have enough Creds to have reached the Silver, Gold, or Platinum levels, as defined by DraftStreet). 

How long do I have to transfer my DraftStreet account earnings?

The process to transfer your DraftStreet account to DraftKings will remain active for one year, or until 7/30/2015. After one year you will need to contact DraftKings support for more information.

How does the transfer bonus offer work?

Users who are transferring to a new DraftKings account will be offered a 100% transfer bonus up to $600 OR the max of your current DraftStreet pending bonus (whichever is larger). These new users will also receive a FREE $2 contest entry ticket, just for transferring. DraftStreet users who already have an existing DraftKings account will receive a 25% transfer bonus up to $600 on all funds transferred from DraftStreet (again, OR your current DraftStreet pending bonus, whichever is larger). 

Do I have to transfer my DraftStreet account to DraftKings in order to access my account?

Yes, you will have to transfer your existing DraftStreet account over to DraftKings in order to deposit, play contests or withdraw the remaining balance of your account. Transferring is quick and easy – only three simple steps! Please visit www.draftstreet.com for more info!

StarStreet Acquisition Information

Will I be able to view my contest and transaction history from StarStreet?

Yes, all information pertaining to your StarStreet account (Deposits, Withdrawals, Contest History, etc.) will be available on StarStreet.com until March 1st, 2015 , after which the site will be shut down. 

Will my tax information transfer as well?

If tax documentation is needed in your case, you will receive two separate 1099-MISC forms for 2014, one from StarStreet and one from DraftKings. The one from StarStreet will cover all of your play on StartStreet during the period from 1/1/14-8/25/14. The 1099 from DraftKings will include all of your play on DraftKings for the  2014 calendar year.

What is going to happen to my pending Tickets?

Your unused StarStreet tickets will transfer to your DraftKings account as DraftKings Dollars (site credits).  DraftKings Dollars are cash-equivalent credits good for entry into real-money contests on our site only. If you use these credits to enter a contest and win, you are paid out in real money.  

I’m transferring to a new DraftKings account. Am I eligible for the transfer bonus AND the first-time deposit bonus on DraftKings?

Yes. You will receive the 100% transfer bonus (up to $600) and FREE $2 contest entry referenced above at the time of the transfer, AND you will still be eligible for up to a 100% first-time deposit bonus (up to $600) and another FREE $2 ticket the first time you deposit funds directly to DraftKings. 

What is going to happen to my pending bonus I have on StarStreet?

Your pending deposit bonus on StarStreet is going to be replaced by the Transfer Bonus being offered by DraftKings (100% for new DraftKings users and 25% on transfers to existing DraftKings accounts, up to $600). However, IF your current pending StarStreet bonus would be greater than this offer, you will get to keep your StarStreet bonus instead.

What happens to my current StarStreet VIP Points?

We will convert your StarStreet VIP Points to DraftKings Frequent Player Points (FPP’s) at a rate of 1 VIP Point to .55 FPP (best conversion rate). Just like VIP Points, FPP’s can be redeemed in the DraftKings store for great merchandise and contests! 

What happens to my pending withdrawals?

All pending withdrawal requests will be processed by StarStreet as normal and will not be affected by the acquisition. 

How long do I have to transfer my StarStreet account earnings?

The process to transfer your account to DraftKings will remain active until  March 1st, 2015. After March 1st, 2015 you will need to contact DraftKings customer support for more information regarding your StarStreet account.

How does the transfer bonus offer work?

Users who are transferring to a new DraftKings account will be offered a 100% transfer bonus up to $600 OR the max of your current StarStreet pending bonus (whichever is larger). These new users will also receive a FREE $2 contest entry ticket, just for transferring. StarStreet users who already have an existing DraftKings account will receive a 25% transfer bonus up to $600 on all funds transferred from StarStreet (again, OR your current StarStreet pending bonus, whichever is larger). 

Do I have to transfer my StarStreet account to DraftKings.com to access my account?

All StarStreet users will have to transfer their existing StarStreet account over to DraftKings in order to deposit, play contests or withdraw the remaining balance of their account. 

Contact Us

Other Questions?

To contact a team member, please email support@draftkings.com and we will get back to you quickly. 

 

Customer Support Business hours

■      Sunday - 11am-7pm EST

■      Monday - 9am-11pm EST

■      Tuesday - 9am-11pm EST

■      Wednesday - 9am-11pm EST

■      Thursday - 9am-11pm EST

■      Friday - 9am-11pm EST

■      Saturday - 11am-7pm EST

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