Contact Us

Some common questions already answered.

We require all users who wish to have their deposit limit increased to upload the following documents here

  • Photocopy of license or any other state-issued ID
  • If your account was registered to MA or MD please complete and return this form with your Limit Increase request and upload it on the uploads page.

  • If your account was registered in TN, please complete and return this form with your emailed Limit Increase request.

We then request that you email support@draftkings.com with your username indicating you have uploaded the requested documents. Some states require specific income requirements and additional documentation to increase your limit. If additional information is needed, a member of the Support Team will provide details of these requirements in their response.

Important: Please do not send images of your credit card.

 

 



When possible, we will first refund all deposits made in the last 90 days. Any excess funds after refundable deposits have been fulfilled are delivered via the selected withdrawal method (PayPal or check) If a card used to deposit is expired, refundable deposits will be returned to your new card as long as the account numbers are the same. If you deposited with a gift card, refundable deposits will be returned up to the original value to that card. For confirmation of the final details of your withdrawal request, you will receive an email from DraftKings with the subject line ‘Withdrawal Request Completed’

Example:
  • Original Deposit Source: $50 Visa ending in 1234
  • Withdraw Request: $100
  • Refund: $50 back on Visa ending in 1234
  • Send Remaining funds: $50 send to Paypal or via check

Note: All checks under $2000 are sent via USPS. Checks $2000 and over will be sent via FedEx. The max amount that can be processed to PayPal is $14,999.

*If you no longer have a payment method used on DraftKings, please contact our Support Team prior to withdrawing. 

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Additional Ways to Contact Us:

Mail:
  • US Office
    222 Berkeley St.
    Boston, MA
    02116

  • UK Office
    26th Floor
    122 Leadenhall St
    Lime Street
    London
    EC3V 4AB

  • Malta Office
    Quantum House
    75, Abate Rigord St.
    Ta' Xibex XBX 1120
    Malta

  • Support Hours

    Monday - Friday
    Saturday & Sunday
    6:00 AM EST - 11:59 PM EST
    6:00 AM EST - 11:59 PM EST

    * Please note that we do not offer Customer Support Services via telephone or in-person on-site visits
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