DraftKings, Inc. is a leading skill-based Daily Fantasy Sports (DFS) gaming destination for fans in North America and the UK to compete in single-day online games for cash and prizes across the largest variety of professional sports. DraftKings is the exclusive DFS partner of Major League Baseball, the National Hockey League, Major League Soccer, NASCAR and Ultimate Fighting Championship. Founded in 2012 by CEO Jason Robins, CRO Matt Kalish and COO Paul Liberman, DraftKings is headquartered in Boston, Mass.
What Types Of Contests Do You Offer?
GPP (Guaranteed Prize Pool) Contests – GPP's are contests that payout the entire prize pool, regardless if the contest fills or not. These contests are labeled in orange text in the contest lobby.
Leagues- League contests will close automatically if they do not fill to capacity. Entry fees will automatically be refunded if contests are cancelled. These contests are labeled white text in the contest lobby.
Head-to-Head- Winner takes all in these one-on-one contests.
50/50’s – Teams finishing in the top-half of the field win cash no matter the number of entries.
Double Ups- The teams that place in a prize paying position for these contests will double their entry fee.
Qualifier Contests – Win tickets that can be used for free entry into a higher stakes contest
Multipliers- Great way for a bankroll boost! Win 3x TO 10x your entry fee in these contests.
Steps- Advance at each step by winning a ticket to the next level. Jump in at Step 1 for just $2.00 and work your way to Step 4 to win cash!
Beginner- Beginner contests are contests open to users who, at the time of contest entry, have not entered more than 50 contests or earned an experience badge.
Casual – Casual contests are contests open to users who, at the time of contest entry, have not earned an experience badge.
Free Contests – These contests are free to enter and any winnings will be paid with Entry Tickets or DraftKings Dollars
Is Playing On DraftKings Legal?
Legal residents physically located in any of the 50 states and Washington DC, excluding Alabama, Arizona, Delaware, Hawaii, Idaho, Iowa, Louisiana, Montana, Nevada, and Washington are eligible to open an account and participate in contests offered by the Website. Legal residents of Arizona, Hawaii, Iowa, Louisiana, Montana, Nevada, and Washington (the "Excluded States") are ineligible for prizes offered by the Website. Residents of the Excluded States are eligible to open and maintain accounts.
What Should I Do If My Account Has Been Misallocated, Compromised Or Otherwise Mishandled?
If you believe your account has been misallocated, compromised or mishandled please contact firstname.lastname@example.org for assistance. Please provide all pertinent information related to your claim and a dedicated member of our Customer Service team will address your support ticket within 24 hours. If your support ticket cannot be resolved to your satisfaction by a Customer Service Associate, you may request escalation of the ticket to a Customer Service Team Lead.
Does DraftKings Prevent Commingling Of Funds Between Consumer Accounts And Company Operating Expenses?
DraftKings keeps all player funds in a segregated player account which is never commingled with our operating business expenses, or any other accounts.
Can I Use A Form Of Payment Belonging To Someone Else In Order To Deposit Into My Account?
DraftKings does not allow account holders to use any form of payment belonging to any other individuals to fund their account. The name registered with any DraftKings account must match the name on the form of payment at the time of deposit or winnings will be considered invalid and the account may be closed. An account holder may not use someone else’s credit card on their DraftKings account.
How Are Refunds Or Withdrawals Handled For Closed Accounts?
If any consumer chooses to close his or her DraftKings account, we will refund all funds in the account before the close of business on the next full business day. If an account is closed prior to the conclusion of a customer’s live contest(s) any and all winnings generated from DraftKings contest will be distributed to the consumer within five business days after the contest ends.
How Is My Information Protected?
All of DraftKings confidential information is safeguarded by SSL (Secure Socket Layer), as represented by the padlock visible on your browser’s address tab. This ensures the security of any and all private information provided by the website. We encrypt all our private customer information, available to our staff only when pertinent.
Can I Register More Than One Account?
DraftKings prohibits users from opening up more than one account, in order to ensure fair play and uphold the integrity of our contests. If for some reason you forget your password or username please contact email@example.com and an agent will be happy to assist you with retrieving that information.
Please note: if the same individual sets up multiple accounts, DraftKings will deactivate all accounts except one, and any potential winnings may not be honored from all accounts. Any accounts that are set up illegitimately will be deactivated and winnings will not be honored.
Can I Permanently Close My Account At Any Time For Any Reason?
Yes, should you decide to close your account at any time for any reason, please contact firstname.lastname@example.org. We’ll be able to assist you in closing your account over email or through our dedicated Customer Service Contact Center.
Can I Change My Username?
Generally, we do not change usernames, though we treat each request individually. Let us know the specific details of your request and we will get back to you promptly.
What Information Is Required To Open A DraftKings Account?
In order to register an Account you are required to provide your full name, address, date of birth, email address and telephone number. If your identity cannot be validated, you will be required to submit additional information or documentation.
How Can I Increase My Deposit Limit?
We require all users, who wish to have their deposit limit increased to upload the following documents here
Photocopy of license or any other state issued id
An image of a utility bill in your name within the past 60 days
We then request that you email email@example.com with your username indicating you have uploaded the requested documents. Some states require specific income requirements and additional documentation to increase your limit. If additional information is needed, a member of the Support Team will provide details of these requirements in their response.
Important: Please do not send images of your credit card.
Follow What Can I Use To Deposit?
DraftKings accepts all major credit/debit cards including Visa, MasterCard, Discover and American Express.
Visa, MasterCard and American Express giftcards are also accepted on DraftKings
**You may only deposit funds into your DraftKings account with a payment method registered in your name.**
How Do I Submit A Withdrawal Request?
If you click here you will be directed to the withdrawal page. Here you will be able to submit for a withdrawal request by following the directions on the page!
What Is Your Withdrawal Policy?
Any withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment (PayPal, Gift Card) used to deposit funds on the Website dating back 90 days in chronological order. Once all deposits in the past 90 days have been refunded, DraftKings will then send any remaining funds via PayPal or check.
Original Deposit Source: $50 Visa ending in 1234
Withdraw Request: $100
Refund: $50 back on Visa ending in 1234
Send Remaining funds: $50 send to Paypal
*If you no longer have a payment method used on DraftKings, please contact our Support Team prior to withdrawing.
Why Do I Have To Complete A W-9 Form Prior To Withdrawing?
Our compliance and identity verification requirements require DraftKings clients to complete a W-9 form prior to withdrawing funds.
How Long Do Withdrawals Take?
Our Accounting Department processes withdrawals Monday - Friday from 9 AM-5 PM. Any withdrawal requests that come in after 5 PM on Friday will be processed in the order that they were received starting the following Monday. Once our Accounting Department processes your withdrawal request (you'll receive a confirmation email), it typically takes anywhere from 2-8 business days for your funds to appear in your bank or PayPal account. If you request a check it can take 2-3 weeks for delivery.
What If I Have Unredeemed Tickets For A Contest That Has Passed?
If the contest in question did not fill, your unredeemed tickets will be voided and no refund will be issued.
If the contest in question filled, and you were unable to redeem your ticket, we will refund the value of your ticket (or tickets) in DK Dollars.
How Do I Enter Contests?
DraftKings offers a variety of contests, all available to enter directly from our home page. Choose your game and buy-in preference, and select the game of your choice to enter.
How Do Steps Contests Work?
Steps tournaments are a 4-level series of contests with continually higher buy-ins, peaking with huge cash prizes at the last step.
Can I Withdraw An Entry From A Contest?
Users can withdraw from any contest as long as they meet the following conditions:
-Users may unregister from unfilled Head-to-Head or League contests at any time.
·Users may unregister from Guaranteed games until 15 minutes before start time.
·Users may NOT unregister from a filled Head to Head contest.
·Users may NOT unregister from a filled league games.
Go to the "My Contests" page and click on the "Edit" tab under the lineup column you will be directed to the Draft Lobby of that contest. From there you will see a green "Withdraw Entry" link in the upper right hand corner of the screen. If you click that link, you will be removed from the contest.
If you are using our App, in order to remove an entry from a upcoming contest (you must have a lineup submitted), go to the "Upcoming" tab and then click on "Edit Entry". From there, click on the Information Icon (the lowercase i) and select "withdraw entry".
How Do I Limit The Number Of Contests Another Player Can Join From My H2H Challenges?
While creating Head to heads, use the limit selector on the Create Head-to-Head Challenge popup to limit the number of times a player can accept your challenges of that type (Sport, time and entry fee). For example, if you create 5 challenges and set the limiter to 1, all five challenges will be against different users, assuming all five challenges are accepted. Conversely, if you create 5 challenges and set the limiter to unlimited, you could end up playing the same user in all five challenges, assuming one user accepted all five challenges.
How Are Contests Scored?
Our contests have a points-based scoring format. Please see the specific sport for details:
What Happens If I Enter A Multi-Entry Contest And Win In Multiple Places?
You will receive your winnings for each spot that places in the contest. For example, if you play in a contest you come in first and second place, and the contest pays out $100 to first and $50 to second, you will receive $150.
What Happens If A Real-Life Game Is Cancelled/Delayed/Postponed?
Cancellations and Postponements are treated differently for several sports. Please visit the respective Contest Rules page for each sport offered to view the Cancellation and Postponement policy(s).
What Are DraftKings Dollars?
DraftKings Dollars are cash-equivalent site credits that you can use for entry into any real money contest on the site. DraftKings Dollars cannot be withdrawn, and can only be used to enter contests. Payouts in cash contests are always paid out in real cash.
What Does It Mean If I Win A Entry Ticket?
Entry tickets serve as a free entry into a specific contest. You can receive entry tickets by winning them in specific DraftKings contests or purchasing them in the VIP Store. Upon submitting your lineup into a ticket specific contest, your ticket will be automatically redeemed as way of entry. To view which contests your ticket is redeemable for, go to the My Tickets page and click redeem.
What Happens If Two Users Tie In A Contest?
If there is a tie at the end of the contest, users included in the tie will evenly split the related prize pool. For example, if two users tie for 1st place, and 1st place pays $20 and 2nd place pays $10, we add the combine places then split that among the tied parties. Each would receive $15.00.
*If the prize is a ticket, the value of the ticket (or tickets) will be split.
Glossary Of Terms
7Day- 7 Day DL (Disabled List)
15Day- 15 Day DL
60Day- 60 Day DL
IR- Injured Reserve
OPRK- Opponent Rank for average fantasy points given up against a position (e.g. when a player has "16th" listed in the OPRK column it means his opponent is ranked "16th" in the league against that position.)
FPTS- Fantasy Points
FPPG- Fantasy Points Per Game
PMR/PIR/PHR- Player Minutes/Innings/Holes Remaining
When Do Lineup Entries And Edits Close?
Contest entry will close approximately one minute before the start of the first game in the contest. You can edit your full roster as many times as you like before the contest closes and begins. You can continue to edit and swap any player up until the start of their individual game time for NFL, MLB, NHL, CFL, Soccer.
Players will lock at the start time of the contest for NBA, Golf, MMA, NASCAR, LoL and will not be eligible to be swapped out once a contest begins.
What Happens If One Of My Players Doesn't Play Or Has Their Game Cancelled?
In the event that one of your players does not play, that player will receive 0 points.
What Happens If Users Tie In A Survivor Contest?
For each round of the contest, a percentage of entrants will be eliminated based on their scores in that round’s contest and the remaining entrants will continue on to the next round to compete. Each round, a user will have to draft a new set of players to continue to play. In the event a user does not draft his or her team for a given round, he or she will play with an empty team for that day, therefore forfeiting his or her position. Winners will be awarded Entry Tickets to the next round of the contest and the ticket will automatically redeem upon credit. Note: Our system currently automatically breaks up the cash value of tickets that are tied for and evenly distributes these among all tied contestants. In the event of a tie these credits will be reversed after the completion of the contest before entries to the next day are manually credited.
*Tiebreakers: If one or more entrants tie in any round, one tied entry per user will move on to the next round. This will then continue on to the second entry per user and so on until all of the spots are filled for the next round. In the event multiple users tie for the last spot in the next round, the tie will be broken based on the lineup with the highest scoring non-matching/individual player of the two lineups. For example, if Player A and Player B tied, and Player A’s best player was David Ortiz with 30 fantasy points, and Player B’s best player was Matt Kemp with 28 fantasy points, then player A would be judged the winner. In the event that both teams have the same best player, it will proceed down to the next highest player in each roster. In the event of two identical rosters, the user who entered the first round of the survivor contest the earliest will move on to the next round.
What are Frequent Player Points?
Frequent Player Points (FPPs) are points earned for playing on DraftKings that can be redeemed in our VIP Store for contest tickets and cool DraftKings apparel and merchandise. FPPs are earned by playing paid contests and/or completing missions.
With the Change in Rewards, What happens to how my Deposit Bonus Will Release?
Your deposit bonus will continue to release at the same rate (or faster) as it has in the past, relative to entry fees paid into contests.
To reflect the change in FPPs earned for entering paid contests, we have increased the rate at which FPPs release deposit bonuses. Previously, deposit bonuses released in increments of $1 for every 100 FPPs earned through contest entry. With this change, deposit bonuses will now release in increments of $1 for every 25 FPPs earned through contest entry.
Where Can I See How Many FPPs I have Earned So Far This Month?
If you go to your My Account Page you can view the FPP's you earned this month.
When Will The FPPs I Earn From Completing Missions Be Credited To My Account?
All mission rewards must be claimed. When the contest which satisfies your daily mission begins, please return to the Missions homepage to claim your reward. Once claimed, your FPPs will be credited to your account immediately.
What are Leagues?
Leagues creates a private Draftkings for you and your friends allowing you to play in private and exclusive contests. You can send invitations to existing DK users or invite new users via text, e-mail, or posting on Facebook/Twitter.
All contests created within a League must fill in order to run. If the contest does not fill prior to the contest start time, then all users that entered that contest will be refunded their entry fee.
Can I edit the size or payout structure of a contest once it has been created?
Once a contest has been created, the size and payout structure cannot be edited.
How do I delete a league?
Only the commissioner can delete a League. If you go to the contest lobby of the League and select "settings" the commissioner will see the option to "Delete League"
How do I leave a League?
When using the iOS app, select the ‘Leagues’ tab and swipe left over the league you’d like to leave. When using the Android app, select the league you would like to leave, tap the ‘hamburger’ logo in the top right corner and select “Member Settings.”
When on a desktop, clickon the league you wish to leave, then click on "settings" on the top right hand corner of the lobby and select "quit league"
How do I create a recurring contest?
When creating a contest within a League, if the draft group you have selected is eligible to be a recurring contest, you will see the option populated at the bottom of the page.
How do recurring contests work?
If a contest is set to recurring and runs, the system automatically creates the contest for the next week and sends notifications to all league members.
If contest doesn’t run 2 times in a row, the subscription is cancelled and the commissioner can create a new contest within the League and resend the invitations.
Please note that Entry fees are only collected on individual entries when they’re submitted, not in advance.
Can this be used to organize a season long league?
We do not offer season-long leagues in the traditional sense. However, it’s easy to use DraftKings to play your friends all season long. Simply create a League, invite your friends, and challenge them to contests within the league and follow along with the standings in your league leaderboard. You can even create a recurring contest so all you have to do each week is draft your team.
How is this different from a traditional season-long league?
Leagues are a great way to play our weekly contests with friends all season long. You draft a new team every day, so there’s no need to worry about bye weeks or injured players. It’s easy to take a week off, too, since we only collect entry fees when you enter a contest, and winners are paid out as soon as the contest ends, so there’s no need to wait until the end of the season to cash out! Create a league, invite some friends, and start playing today!
What duties and responsibilities does the commissioner have? What restrictions are there on non-commissioners?
The commissioner can remove league members and rename the league. Any member of the league can create and play contests or invite new members.
Are There Any Sales Taxes Or Shipping Fees On Any Items?
The prices listed in the VIP Store include all shipping and taxes.
Do I Have To Pay Taxes When I Redeem FPPs?
DraftKings is required to issue 1099 tax forms to any player who has a cumulative net profit in excess of $600 for the calendar year. Any prizes received through FPP redemption are included in a player’s cumulative net profit.
Can I Choose To Ship A Product To A Different Address?
Absolutely! When you click the button to buy your item in the store, you will be shown a confirmation screen where you can edit the address where you would like the item to be shipped.
I Just Bought Something From The VIP Store. How Long Will It Take For My Item To Be Delivered?
Please allow 4-6 weeks from the time that you place your order for delivery. If you don’t receive your item in 6 weeks, please contact our firstname.lastname@example.org
Can Items Be Purchased From The Store With Real Money?
Yes! You can use PayPal to pay with cash for many of the store items. However, some of our more exclusive items and experiences are only available for purchase using FPPs.
Do I Need A DraftKings Account To Shop At The VIP Store?
Yes. The store is only accessible by DraftKings users.
Can I Alter Or Cancel An Order After It Has Been Placed?
If you want to alter or cancel an order, please contact customer service at email@example.com as soon as possible. If the order has not been processed, we may be able to accommodate your request.
What Is Your Return Policy For Store Merchandise?
We want you to be thrilled with your store purchase. If your order is incorrect or you have any problems with purchased items, please contact us at firstname.lastname@example.org and we will gladly arrange for an exchange or a return for a full refund. For return shipping, we’ll provide you a pre-paid shipping label, so there will be no cost to you.
What Is Your Exchange/Cancellation Policy For Experiences Purchased Through The Store?
Due to the planning, coordination, and tickets and reservations involved, we do not accept returns or exchanges on experiences purchased through the store. Cancellations will not be refunded
Are DraftKings employees allowed to participate in public contests on DraftKings?
DraftKings has implemented a policy permanently prohibiting all DraftKings employees from participating in public contests on all DFS sites.
What about DraftKings analysts/pros? Can they still play on your site and other DFS sites?
DraftKings analysts/pros are contracted media talent and have no access to any DraftKings data systems. Because of this, they can still play on the site.
How do I know that employees of other DFS sites are not using proprietary data to help them beat me in contests on DraftKings?
DraftKings has implemented a policy prohibiting employees from other DFS sites from playing in any DraftKings contests that are open to the public.
How do I know that DraftKings employees that DO have access to proprietary information won't use it to their advantage on other DFS sites?
DraftKings has implemented a policy permanently prohibiting all DraftKings employees from participating in public contests on all DFS sites.
How do I contact Customer Support?
To contact a team member, please email email@example.com and we will get back to you quickly.
Customer Support Business hours
■ Sunday - 9am-12am EST
■ Monday - 7am-12am EST
■ Tuesday - 7am-12am EST
■ Wednesday - 7am-12am EST
■ Thursday - 7am-12am EST
■ Friday - 7am-12am EST
■ Saturday - 9am-12am EST
What Are Acceptable/Unacceptable Behaviors With My Friends And Fellow Fantasy Sports Players?
Please click the link below to see a few simple rules;